8-22 Troubleshooting
Problems with Master Control Menu
The master control menu fails to appear:
8 Is your system Windows NT 4.0 or later, or Windows 95 or later?
→ The CD-ROM Autorun feature is supported by Windows NT 4.0 and Windows 95. The older versions
do not automatically start from the CD-ROM.
8 Is Shift pressed?
→ Setting the CD-ROM with Shift pressed down cancels the Autorun feature.
8 Is the system in the proper state?
→ The menu may not appear depending on the system registry setting or the timing to set the CD-ROM.
In such a case, start the Explorer and run \MC\1ST.EXE in the CD-ROM.
Collecting Event Log
This section describes on how to collect the log of various events that occurred on the server.
IMPORTANT: If STOP error, system error, or stall occurred, follow the procedure below
after restarting the system.
1. Click [Management Tool] → [Event Viewer] from the Control Panel.
2. Select the type of the log to collect.
On [Application Log], the events related to the running application is archived. On [Security Log], the events
related to the security is archived. On [System Log], the events occurred at the item which configures
Windows system is archived.
3. Click [Save as...] in the [Run] menu.
4. Input the file name of archived log in the [File Name] box.
5. Select the type of the log file you want to save in the [File Type] list box and click [OK].
For more information, refer to Windows Online Help.
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