8-24 Troubleshooting
Collecting Dr. Watson Diagnostic Information
Dr. Watson collects diagnostic information related to application errors. The location to save the information can be
specified as you like. For more information, refer to Chapter 5.
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the label. You can specify
the location to save the diagnostic information as you like. For more information, refer to "Specifying Memory Dump
(Debug Information (refer to Chapter 5 for detail)".
IMPORTANT:
îš„ Consult with your service representative before dumping the memory. Dumping the
memory while the server is in the successful operation may affect the system operation.
îš„ Restarting the system due to an error may display a message indicating insufficient
virtual memory. Ignore this message and proceed. Restarting the system may result in
dumping improper data.
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