Installing the Operating System with Express Setup 5-39
Setting for Solving Problems
Setup the following issue in advance so that your computer can recover from any trouble precisely and as soon as
possible when it should occur.
Memory Dump (Debug Information)
This section describes the procedures for collecting memory dump (debug information) in the server.
IMPORTANT: Cautions for the Memory Dump
îš„ The staff of maintenance service representative is in charge of collecting memory dump. Customers
need only to specify the memory dump.
îš„ If any trouble occur after specifying the process below, the message to inform that the system is in
short of virtual memory may appear, but continue to start the system. If you re-start the system in
such case, memory dump may not be stored correctly.
Follow the procedure below to specify.
1. Point to [Settings] in Start menu and click [Control Panel].
The [Control Panel] dialog box appears.
2. Double-click [System].
The [System Properties] dialog box appears.
3. Click [Advanced].
4. Click [Startup and Recovery].
5. Enter the location to write the debug information to the text box.
e.g. Write the debug information in D drive with the file name "MEMORY.DMP".
D:\MEMORY.DMP
IMPORTANT:
îš„ We recommend you specify "Complete Memory Dump" to write the debug information. If the
mounted memory size is larger than 2GB, "Complete Memory Dump" cannot be specified so we
recommend you specify "Kernel Memory Dump" instead.
îš„ Specify the drive where there is a free area larger than the size of "the memory capacity mounted on
the server + 12MB".
îš„ In case the mounted memory size exceeds 2GB due to the added memory, change the write
debugging information to [Kernel Memory Dump] before adding memory. The size of debugging
information (memory dump) to be taken also changes due to adding memory. Verify the size of the
empty space in the debugging information (memory dump) write destination drive.
6. Click [Performance Options].
7. Click [Change] on the [Virtual Memory] dialog box.
8. Modify [Initial Size] in the [Paging File Size for Selected Drive] box to the value larger than [Recommended
Size], and click [Specify].
IMPORTANT:
îš„ The above-mentioned paging file size is recommended for collecting debug information (memory
dump).
A paging file with an initial size large enough to store the dump file in the boot drive is required.
Correct debug information might not be able to be collected due to virtual memory shortage when
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