8-18 Troubleshooting
Problems with EXPRESSBUILDER
When the server is not booted from the EXPRESSBUILDER CD-ROM, check the following:
8 Did you set the EXPRESSBUILDER during POST and restart the server?
→ If you do not set the EXPRESSBUILDER during POST and restart the server, an error message will
appear or the OS will boot.
8 Is BIOS configuration correct?
→ The boot device order may be specified with the BIOS SETUP utility of the server. Use the BIOS
Setup utility to change the boot device order to boot the system from the CD-ROM drive first.
<Menu to check: [Boot]>
8 Is an error message appeared?
→ When an error occurs while the EXPRESSBUILDER is in progress, the following message appears.
After this message appears, check the error and take the appropriate corrective action according to the
message listed in the table below.
Message Cause and Remedy
This machine is not supported.
This EXPRESSBUILDER version is not
designed for this server. Execute the
EXPRESSBUILDER on the compliant server.
Hard disk access error
The hard disk drive is not connected or it is
failed.
Check whether the hard disk drive is
correctly connected.
NvRAM access error
An access to the nonvolatile memory
(NvRAM) is not acceptable.
The system-specific information
does not exist on the baseboard.
Please restore the backup data
or write the data by using
[System Information
Management] of the Off-line
Maintenance Utility. Only the
authorized personnel are
allowed to do this operation.
The system-specific information can't be
acquired in the mother board exchange and
so on.
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