Engine Troubleshooting
Envelope Feeder
Issue Cause Resolution
Double Feeds Separator gap is too wide Adjust the separator
Nested envelopes Check material
Fence rollers not adjusted to envelope
height
Adjust the fence rollers
Envelopes glued / stuck together Check / fan / jog material
Jams Improper envelope length set in DC Enter proper envelope length
Fence rollers not adjusted to envelope
height
Adjust the fence rollers
Separator too tight Adjust the separator
Dust or debris in paper path Remove and clean
Lower Pocket
Issue Cause Resolution
Not flapping Envelopes loaded incorrectly Reload envelopes
Flap glued closed Check material
Excessive paper curl Check material
Troubleshooting
Pitney Bowes Epic v3.1 (ZVE0) Operator Guide May, 2018 Page 249 of 328
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