Chassis Troubleshooting
Chassis
Issue Cause Resolution
Jams Straps Check drag on straps
Side guides Verify side guides are set to the correct width
for the collation
Side Guides Not adjusting to proper size Check material dimensions; check if there any
side guide offsets
In DC, click Chassis > Setup and make sure
Enable Automatic Setup is not checked.
Manually adjust the side guides as needed.
Troubleshooting
Pitney Bowes Epic v3.1 (ZVE0) Operator Guide May, 2018 Page 252 of 328
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