Booklet Feeder
Issue Cause Resolution
Shingled or Double Feeds Separator gap Tighten the separator so there is no drag on
one booklet and so the two documents will not
fit under separator
Stack height Reduce stack height; do not load enclosures
as high
Material Fan material; reload in a different orientation
Belt contamination Clean belts and feed rollers with denatured
alcohol (L-6079)
Skew Ramp Set ramp close to trail edge of the booklet
Side guide Set side guide close - 1 mm space on each
side; make sure side guides are straight and
not toed in at the bottom
Belt contamination Clean belts and feed rollers with denatured
alcohol (L-6079)
Excessive delays or Out of
material errors
Ramp Loosen ramp - no more than 3 mm larger than
the enclosure length
Stack height Reduce stack height; do not load enclosures
as high
Peeling Material Fan material; reload in a different orientation
Stack height Check material dimensions; reduce stack
height
Separator gap Loosen separator - set to little or no drag
Troubleshooting
Pitney Bowes Epic v3.1 (ZVE0) Operator Guide May, 2018 Page 257 of 328