Weighing Problems11.2
The Weighing Device does not Weigh Properly
If the Base does not display a correct weight, complete the following actions to correct the
problem.
Display __g indicates a weighing error. When this weighing error
occurs on the home screen, the Standard Weighing mode is
automatically selected if the Automatic Weight Detection is
activated, see How to Activate the Automatic Weight Detection on
the WP on page 148.
You have to check the weighing device as follows.
ActionsPossible causes
Use a solid and steady table:
• Away from any door
• Away from any fan.
There are vibrations or air drafts
affecting the scale.
Clear the weighing zone and re-zero the Weighing
Platform (see Weighing Settings on page 147).
Something is touching or laying on
the Weighing Platform.
See the weighing platform zeroing procedures in
Weighing Settings on page 147
The Weighing Platform zero is not
correct.
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
3. Press lightly on the Weigh Platform to establish
the weight and postage with the new rate.
You have placed a package on the
platform that is too heavy for the
rate selected.
1. Remove the package and if possible, weigh it
on another scale.
2. Use Manual Weight Entry mode to enter the
weight and determine the postage.
Weight of the items on WP exceeds
the max capacity defined in Weigh-
ing Platform (you have placed a
package on the platform that is too
heavy for your Weigh platform).
To avoid weighing errors, make sure the weighing platform is clear
when starting the system.
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| Page 200 | Jan-13-2017 10:32 |
11
Troubleshooting
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