Diagnostics and System Data11.3
Diagnostics allow you to find the possible cause of a an issue or a breakdown that may
occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors that
have occurred.
This type of call should only be performed upon request by Customer Service.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
CommentsDiagnosticNo.
Sends a message to a server (if connected) to check
the line.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
• Top doc
• Start print
• Cover
• Carriage
Sensors Status2
The screen displays a test patternDisplay3
Displays “Key ok” if the test is correctKeypad4
Checks the two USB ports (need USB keys).USB ports5
Checks the serial port.Serial Connection6
Checks Lan address.Ping Tool7
Checks Lan connection.IP Configuration Checker8
Displays IP Configuration parameters.IP Config9
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| Page 201 | | Jan-13-2017 10:32 |
11
Troubleshooting
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