Condition Cause Solution
Cannot print using the printer
driver.
The encryption key specified in
the driver does not match the
printer's driver encryption key.
Specify the driver encryption key
registered in the printer.
See p.92 "Specifying a Driver
Encryption Key".
After starting "User Management
Tool" or "Address Management
Tool" in SmartDeviceMonitor for
Admin and entering the correct
login user name and password,
a message that an incorrect
password has been entered
appears.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required
certificate is not installed
in the computer.
Set "Simple Encryption" to
[Restrict]. Alternatively, enable
"SSL/TLS", install the server
certificate
in the printer, and then
install the certificate in the
computer.
See p.99 "Setting the SSL/TLS
Encryption Mode".
User authentication is disabled,
yet destinations specified using
the printer do not appear.
User authentication may have
been disabled while All Users is
not specified.
Re-enable user authentication,
and
then enable All Users for the
destinations that did not appear.
For details about enabling All
Users, see p.61 "Protecting the
Address Book".
Cannot print when user
authentication has been
specified.
User authentication may not be
specified in the printer driver.
Specify user authentication in the
printer driver.
For details, see the printer driver
Help.
After you execute Encrypt
Address Book, the Exit message
does not appear.
The hard disk may be faulty.
The file may be corrupt.
Contact your service
representative.
The Overwriting Data function is
disabled.
The SD card has been configured
by another printer.
Do not insert an SD card that was
configured by another printer.
The Overwriting Data function is
available
only if the SD card was
configured by this printer.
Enable the function using the
printer's control panel.
9. Troubleshooting
140
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