Sam4POS Operators Manual v2.33 Appendix • 275
Pin-Pad Errors
Occasionally, the network will decline or reject a transaction sent to it by the DataTran, or the DataTran will return an
error response back to the user system due to a communication or operational problem. The information below
describes some common errors when a transaction does not complete.
Cashier registers a transaction and tenders with EMV Credit:
Timeout Returned from Pin-Pad
If Customer does not press anything at the Pin-Pad result is:
499 0 TRANSACTION_NOT_COMPLETE_-_Timeout_Returned_from_Pin-Pad * * * * * 0 * * * * * * * *
Operation Cancelled
If Customer presses CANCEL at the Pin-Pad result is:
499 0 TRANSACTION_CANCELLED_-_Operation_Cancelled. * * * * * 0 * * * * * * * * *
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