94 • Basic Operations Sam4POS Operators Manual v2.33
Merchandise Return
If a customer returns a purchased product and wishes a refund to their credit card, we can accommodate the
merchandise return using the RETURN key. The Return (MDSE RTRN) function key must be assigned to the to an
MLU\FLU or to the Real Keyboard (on SAP-630) on the terminal.
Complete the merchandise return transaction as you would a normal transaction. Press MDSE RTRN prior to
entering each item to be returned. Press MDSE RTRN prior to entering each returned item.
1. Register a normal transaction.
2. Touch the appropriate MISC TEND key. The message “WORKING” displays:
3. At the PIN-Pad the message displays:
REFUND
$10.00 – OK?
4. Press the GREEN button on the PIN-Pad keypad.
5. Insert the EMV card into the PIN-Pad. The PIN-Pad will display “PLEASE WAIT”, then “DO NOT
REMOVE CARD”, and then “PROCESSING”.
6. When the processing is complete, the “APPROVED” message will display.
7. Remove the card from the PIN-Pad.
8. The receipt and card draft are printed.
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