92 • Basic Operations Sam4POS Operators Manual v2.33
Gift Card Sale
The gift card sale operation changed at v2.0.33 and later versions as shown below.
Complete the gift card sale transaction as you would a normal transaction, enter each gift individually then tender
the sale with Cash, Check, or Credit card. You cannot use a gift card to purchase another gift card. The operation is
the same if you are activating a new gift card or adding value to an existing card.
1. Register a ‘Gift Card Activate’ or ‘Gift Card Add-Value’ transaction. Ring an amount into each gift card
individually: 5000 Gift Activate; 5000 Gift Activate; 2500 Gift Activate
2. Tender the transaction, Press CASH
3. Pin-Pad shows:
REFUND
$50.00 – OK?
4. Press the GREEN button to select YES on the PIN-Pad keypad. Selecting NO (RED Button) will cancel
the operation without activation or adding value to the gift card.
5. Swipe or Insert the gift card using the PIN-Pad. The PIN-Pad will display “PLEASE WAIT”, then “DO
NOT REMOVE CARD”, and then “PROCESSING”.
6. When the processing is complete, the “APPROVED” message will display.
7. Pin-Pad shows:
REFUND
$50.00 – OK?
8. Press the GREEN button to select YES on the PIN-Pad keypad. Selecting NO (RED Button) will cancel
the operation without activation or adding value to the gift card.
9. Swipe or Insert the gift card using the PIN-Pad. The PIN-Pad will display “PLEASE WAIT”, then “DO
NOT REMOVE CARD”, and then “PROCESSING”.
10. When the processing is complete, the “APPROVED” message will display.
11. Pin-Pad shows:
REFUND
$25.00 – OK?
12. Press the GREEN button to select YES on the PIN-Pad keypad. Selecting NO (RED Button) will cancel
the operation without activation or adding value to the gift card.
13. Swipe or Insert the gift card using the PIN-Pad. The PIN-Pad will display “PLEASE WAIT”, then “DO
NOT REMOVE CARD”, and then “PROCESSING”.
14. When the processing is complete, the “APPROVED” message will display.
Gift Card Notes:
Support for partial authorizations is a card brand mandate which eases acceptance of major card branded open loop gift
cards by allowing their remaining to be depleted without a decline and call to the issuer to find out what the balance is.
Merchants who opt not to support partial authorizations may be charged fees/fines for not doing so.
Because of the above, we document support for partial authorizations as being a requirement of our EMV interfaces.
However, it is still possible to send a request where partial auth support is not indicated and this would be honored by
most processors, with TSYS Summit being the big exception. If you do not indicate support for partials to TSYS you
will get an error.
When gift cards are manually entered, the expiration date 12/49 should be used, if requested, unless otherwise noted on
the actual gift card.
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