Strata DK40 Programming Manual Spring 1999
6-1
Automatic Call
Distribution
6
This chapter provides ACD programming information for the Strata DK40 system and its
stations.
The programs specific to ACD are listed below.
◆ Program 03
PIOU, or PIOUS ACD/MIS Slot Assignments
◆ Program 09
Auto Attendant Prompt/ACD Group Assignments
◆ Program *09
ACD Group/Tie Line Group Ringing Assignments
◆ Program 10-4
ACD Parameters
◆ Program *10
ACD Group DDI Ringing Assignments
◆ Program 11
ACD Timing Assignments
◆ Program 14-0
Loop Start Exchange Line Direct Ring to ACD Group Assignments
◆ Program 14-1
ACD Agent Identification Code Assignments
◆ Program *14-1
Auto Answer with Zip Tone Assigned to Agent ID
◆ Program 14-2
ACD Supervisor Passwords
◆ Program *14-2
Tie Line After Shift and Overflow Substitution Destination
◆ Program 14-3
Announcement/Music Port Assignments and Queue Pattern
◆ Program 14-4
Queue Time Out Overflow Destination
◆ Program 14-5
Overflow Point and Ring No Answer Routing Destination Assignments
◆ Program 14-6
After Shift Service Destination
◆ Program 14-71
Queue Size for Alarm (Immediate Assignments)
◆ Program 14-72
Queue Size for Alarm 1 (See also Timer Program 11-6 in Strata DK40
Programming Manual)
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