Automatic Call Distribution
6-2
Strata DK40 Programming Manual Spring 1999
◆ Program 14-73
Queue Size for Alarm 2 (See also Timer Program 11-7 in Strata DK Programming
Manual)
◆ Program 14-8
Alarm Pattern Assignments
◆ Program 14-9
Work Unit Assignments (Work Unit/Stroke Digit Length)
◆ Program 15
Loop/Tie/DDI Line Options
◆ Program 17
Tie Line Options
◆ Program 18
Agent ID Code Name for MIS Assignments
◆ Program 35
Station Class of Service
◆ Program 39
Flexible Button Assignments for ACD Telephones (in System and Station Chapter)
◆ Program 76-2
ACD Group DDI Alpha-Tagging Assignments
Star (*) programs are the newer programs, and they are located behind the program of the
same name (e.g., Program *14-2 follows Program 14-2).
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