3-16 Phaser 3250 Laser Printer Service Manual
Error Messages and Codes
Multi Feeding
Multiple sheets of paper are picked from the tray at the same time.
The LED is not lit on the Control Panel even when the paper tray is empty.
Applicable Error Message
■ Multiple Feeding
Initial Actions
■ Inspect the tray to ensure that it is free of obstructions, is loaded with
supported paper, and the Guides are adjusted correctly.
■ Try picking paper from a different tray.
■ Check the paper path for obstructions or debris.
■ Cycle printer power.
■ If the problem persists, refer to the following procedure.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■ Pick-Up Solenoid, PL6.1.37
■ Feed Actuator, PL6.1.72
■ Holder Pad, PL11.1.4
■ “Map 6 - Main Motor, Interlock Switch,
Fans, and Sensors” on page 10-14
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1.Check the left and right Guides of
the tray to ensure they are set
correctly.
2.Are the Guides set correctly?
Go to step 2. Adjust the left
and right
Guides.
2 1.Check the Friction Pad for
contamination or damage.
2.Is the Friction Pad contaminated or
damaged?
Clean the
Friction Pad.
Replace the Tray
Pad Holder
(page 8-8), if
damaged.
Go to step 3.
3 1.Check the Pick-Up Solenoid for
correct installation and damage.
Reseat the Pick-Up Solenoid
(page 8-39).
2.Does the error still occur?
Replace the
Pick-Up
Solenoid
(page 8-39).
Complete.
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