TROUBLESHOOTING AND ROUTINE MAINTENANCE 23 - 7
If you are having difficulty with your MFC
If you think there is a problem with the way your faxes look, make a
copy first. If the copy looks good, the problem is probably not your
MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed print and white
streaks across the page or the
top and bottom of sentences
are cut off.
This can be caused by static or interference on the telephone line. You
can make a copy using the
Mono Copy
key function and see if the same
problem occurs. If the copy is also bad, call your Brother dealer for
service.
Poor quality print. Make sure the Printer Driver or Paper Type setting in the menu matches
the type of paper you are using. (See Media Type on page 14-3 See
Setting the Paper Type on page 4-1.) If you are using plain paper, try
using the types of recommended paper. (See Paper on page 2-1.) Don’t
handle the paper until the ink is dry. Adjust the Vertical Alignment. (See
Print Quality Check
on page 23-11.)
Smudged stain at the top
center of the printed page.
Make sure the paper is not too thick. (See Paper on page 2-1.)
Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to
two years, after that the ink may become clogged. Cartridge expiration
dates are printed on the package. Make sure the Printer Driver matches
the type of paper you are using. (See Media Type on page 14-3.) Try
using the recommended types of paper. (See
Paper
on page 2-1.) The
recommended environment for your MFC is between 20°C to 33°C.
Printing appears dirty or ink
seems to run.
Make sure you are using the proper types of paper. (See Paper on page
2-1.) Don’t handle the paper until the ink is dry.
The recommended environment for your MFC is between 20°C to 33°C.
White lines appear in text or
graphics.
Clean the print heads. (See
Cleaning the print head
on page 23-11.)
Vertical black lines when
receiving.
The sender's scanner may be dirty. Ask the sender to make a copy to
see if the problem is on with the sending machine. Try receiving from
another fax machine.
If the problem continues, call Brother or your dealer for service.
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