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Cisco ONS 15454 Troubleshooting Guide, R8.5
November 2009
Chapter 1 General Troubleshooting
1.9.4 Unsupported Platforms and Browsers
Note You can obtain browsers at the following URLs:
Netscape: http://browser.netscape.com/browsers/default.jsp
Internet Explorer: http://www.microsoft.com
Mozilla: http://mozilla.org
Note JRE 5.0 is required to run Software R8.5. JRE 5.0 is provided on the software CD.
1.9.4 Unsupported Platforms and Browsers
Software R8.5 does not support the following platforms:
• Windows 95
• Solaris 2.5
• Solaris 2.6
Software R8.5 does not support the following browsers and JREs:
• Netscape 4.73 for Windows.
• Netscape 4.76 on Solaris is not supported.
• Netscape 7 on Solaris 9 or 10 is only supported with JRE 5.0.
1.9.5 Unable to Verify the IP Configuration of Your PC
Symptom When connecting your PC to the ONS 15454, you are unable to successfully ping the IP
address of your PC to verify the IP configuration.
Possible Cause The IP address and/or subnet mask was entered incorrectly.
Recommended Action Verify that the IP address used to ping the PC matches the IP address displayed
when in the Windows IP Configuration information retrieved from the system. See the “Verify the
IP Configuration of Your PC” procedure on page 1-116.
Possible Cause The IP configuration of your PC is not properly set.
Recommended Action Verify the IP configuration of your PC. Complete the “Verify the IP
Configuration of Your PC” procedure on page 1-116. If this procedure is unsuccessful, contact your
Network Administrator for instructions to correct the IP configuration of your PC.
Verify the IP Configuration of Your PC
Step 1 Open a DOS command window by selecting Start > Run from the Start menu.
Step 2 In the Open field, type command and then click OK. The DOS command window appears.
Step 3 At the prompt in the DOS window, type one of the following commands:
• For Windows 98, NT, 2000, and XP, type ipconfig and press the Enter key.
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