Cisco ONS 15454 - 1.10.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation; Limit Netscape Colors; 1.10.2 Unable to Launch CTC Help After Removing Netscape; Reset Internet Explorer as the Default Browser for CTC

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Cisco ONS 15454 Troubleshooting Guide, R8.5
November 2009
Chapter 1 General Troubleshooting
1.10.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation
1.10.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation
Symptom When running CTC on a UNIX workstation, the colors do not appear correctly. For example,
both major and minor alarms appear in the same color.
Possible Cause When running in 256-color mode on a UNIX workstation, color-intensive
applications such as Netscape might use all of the colors.
Recommended Action CTC requires a full 24-color palette to run properly. When logging into CTC
on a UNIX workstation, run as many colors as your adapter will support. In addition, you can use
the -install or the -ncols 32 command line options to limit the number of colors that Netscape uses.
Complete the “Limit Netscape Colors” procedure on page 1-121. If the problem persists after
limiting Netscape colors, exit any other color-intensive applications in use.
Limit Netscape Colors
Step 1 Close the current session of Netscape.
Step 2 Launch Netscape from the command line by entering:
netscape -install (installs Netscape colors for Netscape use)
or
netscape -ncols 32 (limits Netscape to 32 colors so that if the requested color is not available, Netscape
chooses the closest color option)
1.10.2 Unable to Launch CTC Help After Removing Netscape
Symptom After removing Netscape and running CTC using Internet Explorer, you are unable to launch
CTC Help and receive an “MSIE is not the default browser” error message.
Possible Cause Loss of association between browser and Help files.
Recommended Action When the CTC software and Netscape are installed, the Help files are
associated with Netscape by default. When you remove Netscape, the Help files are not
automatically associated with Internet Explorer as the default browser. Reset Internet Explorer as
the default browser so that CTC associates the Help files to the correct browser. Complete the “Reset
Internet Explorer as the Default Browser for CTC” procedure on page 1-121 to associate the CTC
Help files to the correct browser.
Reset Internet Explorer as the Default Browser for CTC
Step 1 Open the Internet Explorer browser.
Step 2 From the menu bar, click To o l s > Internet Options. The Internet Options window appears.
Step 3 In the Internet Options window, click the Programs tab.