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Cisco ONS 15454 Troubleshooting Guide, R8.5
November 2009
Chapter 1 General Troubleshooting
1.10.11 Username or Password Do Not Match
Launch CTC to Correct the Core Version Build
Step 1 Exit the current CTC session and completely close the browser.
Step 2 Start the browser.
Step 3 Enter the ONS 15454 IP address of the node that reported the alarm. This can be the original IP address
you logged on with or an IP address other than the original.
Step 4 Log into CTC. The browser downloads the JAR file from CTC.
1.10.11 Username or Password Do Not Match
Symptom A username/password mismatch often occurs concurrently with a NOT-AUTHENTICATED
alarm
.
Possible Cause The username or password entered does not match the information stored in the
TCC2/TCC2P.
Recommended Action All ONS nodes must have the same username and password created to display
every ONS node in the network. You can also be locked out of certain ONS nodes on a network if
your username and password were not created on those specific ONS nodes. For initial login to the
ONS 15454, enter the CISCO15 user name in capital letters and click Login and use the password
“otbu+1,” which is case-sensitive. Complete the “Verify Correct Username and Password”
procedure on page 1-129. If the node has been configured for Radius authentication, the username
and password are verified against the Radius server database rather than the security information in
the local node database. For more information about Radius security, refer to the “Security” chapter
in the Cisco ONS 15454 Reference Manual.
Verify Correct Username and Password
Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case-sensitive entry of the
username and password.
Step 2 Contact your system administrator to verify the username and password.
Step 3 Call Cisco Technical Support at 1 800 553-2447 to have them enter your system and create a new user
name and password.
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