Contents
viii
Cisco ONS 15454 Troubleshooting Guide, R8.5
November 2009
Ping the ONS 15454 1-119
1.9.9 The IP Address of the Node is Unknown 1-120
Retrieve Unknown Node IP Address 1-120
1.10 CTC Operation Troubleshooting 1-120
1.10.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation 1-121
Limit Netscape Colors 1-121
1.10.2 Unable to Launch CTC Help After Removing Netscape 1-121
Reset Internet Explorer as the Default Browser for CTC 1-121
1.10.3 Unable to Change Node View to Network View 1-122
Reset the CTC_HEAP Environment Variable for Windows 1-122
Reset the CTC_HEAP Environment Variable for Solaris 1-122
1.10.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P Card 1-123
Disable the VirusScan Download Scan 1-123
1.10.5 CTC Does Not Launch 1-123
Redirect the Netscape Cache to a Valid Directory 1-124
1.10.6 Slow CTC Operation or Login Problems 1-124
Delete the CTC Cache File Automatically 1-124
Delete the CTC Cache File Manually 1-125
1.10.7 Node Icon is Gray on CTC Network View 1-126
1.10.8 CTC Cannot Launch Due to Applet Security Restrictions 1-126
Manually Edit the java.policy File 1-126
1.10.9 Java Runtime Environment Incompatible 1-127
Launch CTC to Correct the Core Version Build 1-128
1.10.10 Different CTC Releases Do Not Recognize Each Other 1-128
Launch CTC to Correct the Core Version Build 1-129
1.10.11 Username or Password Do Not Match 1-129
Verify Correct Username and Password 1-129
1.10.12 No IP Connectivity Exists Between Nodes 1-130
1.10.13 DCC Connection Lost 1-130
1.10.14 “Path in Use” Error When Creating a Circuit 1-130
1.10.15 Calculate and Design IP Subnets 1-131
1.10.16 Ethernet Connections 1-131
Verify Ethernet Connections 1-131
1.10.17 VLAN Cannot Connect to Network Device from Untag Port 1-132
Change VLAN Port Tagged and Untag Settings 1-133
1.11 Circuits and Timing 1-134
1.11.1 OC-N Circuit Transitions to Partial State 1-135
View the State of OC-N Circuit Nodes 1-135
1.11.2 AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits 1-136
Clear AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits 1-136
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