Dell SC8000 - Troubleshooting Licenses; Troubleshooting Updates

Appendix B Troubleshooting
206 Storage Center SC8000 Controller Deployment Guide
Troubleshooting Licenses
Troubleshooting Updates
Issue Possible Reason Solution
Error:Thelicensefileisnot
valid(couldbeoldlicense
file).ContactDellTechnical
SupportServicesforanew
licensefile.
Canhappenwithadual‐
controllerStorageCenterif
thereisanattempttoapplythe
licensefilebeforethecontrollers
arejoinedandthelicensefileis
applied
tothecontrollerwith
thewrongserialnumber.
MakesurethatallthestepsinChapter 5:Setupthe
StorageCenterSoftware,onpage 119arefollowed
inorderandtryagain.
• MakesuretoconnecttotheIPaddressofthe
controllerwiththelowerserialnumber.
• Makesuretheserialnumber
inthenameofthe
licensefilematchesthecontroller.
Issue Possible Reason Solution
CannotcompleteStartup
Wizardandcannotcheckfor
updates
Yournetworkmightemploya
proxyserver,ConfigurePhone
HomeProxyServerUsingthe
CommandLineInterface(CLI).
1 EstablishaserialconnectiontotheStorage
Center.
2Runthefollowingcommands:
mc values set UsePhHomeProxy true
mc values set PhHomeProxyString
[proxy server IP address]
mc values set PhHomeProxyUserName
[proxy server user name]
mc values set PhPomeProxyPassword
[proxy server password]
3 CheckforStorageCenterUpdatesonpage 172
.
4 CompletetheStartupWizardonpage 129.