GE LOGIQ Totus User Manual

GE HealthCare CONFIDENTIAL
Direction 5936427, Rev. 1 LOGIQ Totus Basic Service Manual
Chapter 7 Diagnostics/Troubleshooting 7 - 63
App key expired.
Please contact your GE HealthCare
service personnel.
Contact service personnel for app key
expiry date correction.
Invalid server certificate.
Please contact your GE HealthCare
service personnel.
Install valid certificate using Device
Connect Service Certificate.
Deactivation failed.
1. Network not connected state
2. Any unknown connection issue
Ensure the network connection and
retry.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 500)
After activation remove digital twin
from ThingWorx server.
Contact GE HealthCare support.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 400)
Bad request
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 401)
Unauthorized
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 404)
Digital twin not found
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com to
initiate Device re-registration.
Deactivation failed. Please contact your
GE HealthCare service personnel. (Error
code: 503)
Service unavailable
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com.
Backup
Backup to cloud failed.
1.Retry count elapsed. (Any
exception in service API\Agent code
and no specific error code).
2. Any unknown connection issue.
Ensure network connection and retry.
Backup to cloud failed. Timeout occurred.
Console side did not receive any
response from Agent\ThingWorx side
in predefined backup time delay.
Ensure network connection and retry.
No change identified. Backup not
performed.
No action needed.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
Agent side config file
(IoTAgentConfig.json) is corrupt.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
App key expired.
Please contact your GE HealthCare
service personnel.
ThingWorx server App key expired.
Contact service personnel for app key
expiry date correction.
Table 7-26 Errors for the Device Management Option (Continued)
Error Details Solution

GE LOGIQ Totus Specifications

General

Brand	GE
Model	LOGIQ Totus
Category	Medical Equipment
Language	English