GE LOGIQ Totus User Manual

GE HealthCare CONFIDENTIAL
Direction 5936427, Rev. 1 LOGIQ Totus Basic Service Manual
7 - 68 Section 7-7 - Options Troubleshooting
Failed to retrieve notification from Cloud.
1.Retry count elapsed. (Any
exception happened in service
API\Agent side code and no specific
error code).
2. Any unknown connection issue.
Ensure network connection and
execute Verify.
Timeout occurred. Device Connect
notification request has been sent, but
there is not confirmation yet. Please try
again later.
Console side did not receive any
response from Agent\ThingWorx side
in predefined notification time delay.
Ensure network connection and
execute Verify.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
Agent side config file
(IoTAgentConfig.json) is corrupt.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
App key expired.
Please contact your GE HealthCare
service personnel.
ThingWorx server App key expired.
Contact service personnel for app key
expiry date correction.
Invalid server certificate.
Please contact your GE HealthCare
service personnel.
Invalid server certificate
Install valid certificate using Device
Connect Service Certificate.
The message retrieved from the cloud at
%s is too large.
Contact fleet owner for correction of
the message.
Network is disconnected. Establish network connection.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000112)
Invalid data range
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000113)
Invalid data value
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000101)
Field size error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000105)
App Id does not exist
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000011)
Internal Error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: 000010)
External Error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Failed to retrieve notification from Cloud.
Please contact your GE HealthCare
service personnel. (Error code: xxxxxx)
Unknown
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Verify
Table 7-26 Errors for the Device Management Option (Continued)
Error Details Solution

GE LOGIQ Totus Specifications

General

Brand	GE
Model	LOGIQ Totus
Category	Medical Equipment
Language	English