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Grandstream Networks UCM6200 User Manual
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Grandstream Networks, Inc.
UCM6200 Series IP
PBX
User Manual
2
Table of Contents
Default Chapter
4
Table of Contents
4
Gnu Gpl Information
21
Change Log
22
Firmware Version 1.0.13.14
22
Firmware Version 1.0.12.19
22
Firmware Version 1.0.11.27
23
Firmware Version 1.0.0.7
24
Welcome
25
Product Overview
26
Technical Specifications
26
Table 1: Technical Specifications
26
Installation
29
Equipment Packaging
29
Connect Your UCM6200
29
Connect the UCM6202
29
Table 2: UCM6200 Equipment Packaging
29
Figure 1: UCM6202 Front View
29
Connect the UCM6204
30
Figure 2: UCM6202 Back View
30
Figure 3: UCM6204 Front View
30
Connect the UCM6208
31
Figure 4: UCM6204 Back View
31
Safety Compliances
32
Warranty
32
Figure 5: UCM6208 Front View
32
Figure 6: UCM6208 Back View
32
Getting Started
33
Use the LCD Menu
33
Table 3: LCD Menu Options
33
Use the LED Indicators
35
Use the Web GUI
35
Access Web GUI
35
Table 4: UCM6202/UCM6204 LED Indicators
35
Table 5: UCM6208 LED Indicators
35
Figure 7: UCM6204 Web GUI Login Page
36
Setup Wizard
37
Figure 8: UCM6200 Setup Wizard
37
Web GUI Configurations
38
Web GUI Languages
38
Figure 9: UCM6200 Web GUI Language
38
Save and Apply Changes
39
Make Your First Call
39
System Settings
40
User Management
40
User Information
40
Figure 10: User Management Page Display
40
Table 6: User Management->Create New User
41
Figure 11: Create New User
41
Custom Privilege
42
Figure 12: User Management - New Users
42
Figure 13: General User
43
User Portal
44
Figure 14: Create New Custom Privilege
44
Figure 15: Edit User Information by Super Admin
45
Figure 16: User Portal Login
45
Concurrent Multi-User Login
46
Operation Log
46
Figure 17: User Portal Layout
46
Figure 18: Multiple User Operation Error Prompt
46
Table 7: Operation Log Column Header
47
Figure 19: Operation Logs
47
Change Password
48
Figure 20: Operation Logs Filter
48
Change Binding Email
49
Figure 21 : Change Password
49
Figure 22: Change Binding Email
49
Network Settings
50
Basic Settings
50
Table 8: Change Binding Email Option
50
Table 9: UCM6200 Network Settings->Basic Settings
50
Figure 23: UCM6200 Network Interface Method: Route
54
Figure 24: UCM6200 Network Interface Method: Switch
55
DHCP Client List
56
Figure 25: UCM6200 Network Interface Method: Dual
56
Figure 26: DHCP Client List
56
Figure 27: Add MAC Address Bind
57
Figure 28: Batch Add MAC Address Bind
57
Table 10: UCM6200 Network Settings->802.1X
58
Figure 29: UCM6200 Using 802.1X as Client
58
Figure 30: UCM6200 Using 802.1X EAP-MD5
58
Static Routes
59
Table 11: UCM6200 Network Settings->Static Routes
59
Figure 31: UCM6204 Static Route Sample
60
Port Forwarding
61
Table 12: UCM6200 Network Settings->Port Forwarding
61
Figure 32: UCM6204 Static Route Configuration
61
Figure 33: Create New Port Forwarding
62
Openvpn
63
Table 13: UCM6200 Settings -> Network Settings -> Open VPN
63
Figure 34: UCM6200 Port Forwarding Configuration
63
Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding
63
DDNS Settings
64
Figure 36: Open VPN Feature on the UCM6200
64
Figure 37: Register Domain Name on Noip.com
65
Figure 38: UCM6200 DDNS Setting
65
Firewall
66
Static Defense
66
Figure 39: Using Domain Name to Connect to UCM6200
66
Table 14: UCM6200 Firewall->Static Defense->Current Service
67
Table 15: Typical Firewall Settings
67
Table 16: Firewall Rule Settings
68
Figure 40: Create New Firewall Rule
68
Dynamic Defense
69
Table 17: UCM6200 Firewall Dynamic Defense
69
Fail2Ban
70
Table 18: Fail2Ban Settings
70
Figure 41: Configure Dynamic Defense
70
LDAP Server
71
LDAP Server Configurations
71
Figure 42: LDAP Server Configurations
72
Figure 43: Default LDAP Phonebook DN
72
LDAP Phonebook
73
Figure 44: Default LDAP Phonebook Attributes
73
Figure 45: LDAP Server->LDAP Phonebook
73
Figure 46: Add LDAP Phonebook
74
Figure 47: Edit LDAP Phonebook
74
Figure 48: Import Phonebook
75
Figure 49: Phonebook CSV File Format
75
LDAP Client Configurations
76
Figure 50: LDAP Phonebook after Import
76
Figure 51: Export Selected LDAP Phonebook
76
Figure 52: LDAP Client Configurations
77
HTTP Server
78
Table 19: HTTP Server Settings
78
Figure 53: GXP2200 LDAP Phonebook Configuration
78
Email Settings
79
Table 20: Email Settings
79
Email Templates
80
Figure 54: UCM6200 Email Settings
80
Figure 55: Email Templates
80
Email Send Log
81
Figure 56: Conference Schedule Template
81
Figure 57: Email Send Log
81
Time Settings
82
Auto Time Updating
82
Table 21: Email Log
82
Figure 58: Email Logs
82
Table 22: Time Auto Updating
83
Set Time Manually
84
Office Time
84
Figure 59: Set Time Manually
84
Table 23: Create New Office Time
85
Figure 60: Create New Office Time
85
Holiday
86
Table 24: Create New Holiday
86
Figure 61: Settings->Time Settings->Office Time
86
Figure 62: Create New Holiday
86
Figure 63: Settings->Time Settings->Holiday
87
NTP Server
88
Recordings Storage
88
Figure 64: Settings->Recordings Storage
88
Figure 65: Recordings Storage Prompt Information
89
Figure 66: Recording Storage Category
89
Login Settings
90
Figure 67: Login Timeout Settings
90
Google Service Settings Support
91
Figure 68: Google Service Settings->Oauth2.0 Authentication
91
Figure 69: Google Service->New Project
92
Figure 70: Google Service->Create New Credential
92
Figure 71: Google Service->Oauth2.0 Login
93
Provisioning
94
Overview
94
Configuration Architecture for End Point Device
94
Auto Provisioning Settings
95
Figure 72: Zero Config Configuration Architecture for End Point Device
95
Figure 73: UCM6200 Zero Config
96
Table 25: Auto Provision Settings
97
Figure 74: Auto Provision Settings
97
Discovery
98
Global Configuration
99
Global Policy
99
Figure 75: Auto Discover
99
Figure 76: Discovered Devices
99
Table 26: Global Policy Parameters->Localization
100
Figure 77: Global Policy Categories
100
Table 27: Global Policy Parameters->Phone Settings
101
Table 28: Global Policy Parameters->Contact List
102
Table 29: Global Policy Parameters->Maintenance
104
Table 30: Global Policy Parameters->Network Settings
105
Table 31: Global Policy Parameters->Customization
106
Global Templates
107
Table 32: Create New Template
107
Figure 78: Edit Global Template
108
Model Configuration
109
Model Templates
109
Table 33: Create New Model Template
109
Figure 79: Edit Model Template
110
Model Update
111
Figure 80: Template Management
111
Device Configuration
112
Create New Device
112
Figure 81: Upload Model Template Manually
112
Manage Devices
113
Figure 82: Create New Device
113
Figure 83: Manage Devices
113
Figure 84: Edit Device
114
Figure 85: Edit Customize Device Settings
116
Figure 86: Add P Value in Customize Device Settings
117
Figure 87: Modify Selected Devices - same Model
118
Figure 88: Modify Selected Devices - Different Models
119
Sample Application
120
Figure 89: Device List in Zero Config
120
Figure 90: Zero Config Sample - Global Policy
121
Figure 91: Zero Config Sample - Device Preview 1
122
Figure 92: Zero Config Sample - Device Preview 2
123
Figure 93: Zero Config Sample - Device Preview 3
124
Extensions
125
Create New User
125
Create New SIP Extension
125
Figure 94: Create New Device
125
Table 34: SIP Extension Configuration Parameters->Basic Settings
126
Table 35: SIP Extension Configuration Parameters->Media
127
Table 36: SIP Extension Configuration Parameters->Features
128
Create New IAX Extension
131
Table 37: SIP Extension Configuration Parameters->Specific Time
131
Table 38: IAX Extension Configuration Parameters->Basic Settings
131
Table 39: IAX Extension Configuration Parameters->Media
132
Table 40: IAX Extension Configuration Parameters->Features
133
Create New FXS Extension
135
Table 41: IAX Extension Configuration Parameters->Specific Time
135
Table 42: FXS Extension Configuration Parameters->Basic Settings
135
Table 43: FXS Extension Configuration Parameters->Media
136
Table 44: FXS Extension Configuration Parameters->Features
137
Batch Add Extensions
140
Batch Add SIP Extensions
140
Table 45: FXS Extension Configuration Parameters->Specific Time
140
Table 46: Batch Add SIP Extension Parameters
140
Batch Add IAX Extensions
143
Table 47: Batch Add IAX Extension Parameters
143
Search and Edit Extension
145
Figure 95: Manage Extensions
145
Export Extensions
146
Import Extensions
146
Figure 96: Export Extensions
146
Table 48: SIP Extensions Imported File Example
147
Figure 97: Import Extensions
147
Figure 98: Import File
147
Table 49: IAX Extensions Imported File Example
150
Table 50: FXS Extensions Imported File Example
152
Email to User
154
Figure 99: Import Error
154
Figure 100: Auto Record Empty
154
Figure 101: Email to User - Prompt Information
155
Figure 102: Account Registration Information and QR Code
155
Figure 103: LDAP Client Information and QR Code
156
Multiple Registrations Per Extension
157
Figure 104: Multiple Registrations Per Extension
157
Figure 105: Extension - Concurrent Registration
157
SMS Message Support
158
Figure 106: SMS Message Support
158
Trunks
159
Analog Trunks
159
Analog Trunk Configuration
159
Table 51: Analog Trunk Configuration Parameters
159
PSTN Detection
162
Figure 107: UCM6200 FXO Tone Settings
162
Figure 108: UCM6200 PSTN Detection
163
Figure 109: UCM6200 PSTN Detection: Auto Detect
163
Table 52: PSTN Detection for Analog Trunk
164
Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect
164
VOIP Trunks
165
Table 53: Create New SIP Trunk
166
Table 54: SIP Register Trunk Configuration Parameters
167
Table 55: SIP Peer Trunk Configuration Parameters
170
Table 56: Create New IAX Trunk
173
Table 57: IAX Register Trunk Configuration Parameters
173
Table 58: IAX Peer Trunk Configuration Parameters
174
Direct Outward Dialing (DOD)
175
Figure 111: DOD Extension Selection
176
Figure 112: Edit DOD
177
Sla Station
178
Create/Edit SLA Station
178
Table 59: SLA Station Configuration Parameters
178
Figure 113: SLA Station
178
Sample Configuration
179
Figure 114: Enable SLA Mode for Analog Trunk
179
Figure 115: Analog Trunk with SLA Mode Enabled
179
Figure 116: SLA Example - SLA Station
180
Figure 117: SLA Example - MPK Configuration
180
Call Routes
181
Outbound Routes
181
Table 60: Outbound Route Configuration Parameters
181
Outbound Blacklist
183
Inbound Routes
184
Inbound Rule Configurations
184
Table 61: Inbound Rule Configuration Parameters
184
Figure 118: Country Codes
184
Inbound Route: Prepend Example
186
Inbound Route: Multiple Mode
187
Figure 119: Inbound Route Feature: Prepend
187
FAX Intelligent Route
188
Figure 120: Inbound Route - Multiple Mode
188
FAX with Two Media
189
Blacklist Configurations
189
Figure 121: Blacklist Configuration Parameters
189
Figure 122: Blacklist Csv File
190
Conference Bridge
191
Conference Bridge Configurations
191
Table 62: Conference Bridge Configuration Parameters
191
Table 63: Conference Settings
192
Join a Conference Call
193
Invite Other Parties to Join Conference
193
Figure 123: Conference
193
During the Conference
194
Figure 124: Conference Invitation from Web GUI
194
Table 64: Conference Caller IVR Menu
195
Record Conference
196
Figure 125: Conference Recording
196
Conference Schedule
197
Conference Schedule Configuration
197
Table 65: Conference Schedule Parameters
197
Figure 126: Conference Schedule
199
Ivr
201
Configure IVR
201
Table 66: IVR Configuration Parameters
201
Black/White List in IVR
203
Figure 127: Black/White List
203
Create Custom Prompt
204
Figure 128: Click on Prompt to Create IVR Prompt
204
Language Settings for Voice Prompt
205
Download and Install Voice Prompt Package
205
Figure 129: Language Settings for Voice Prompt
205
Figure 130: Voice Prompt Package List
206
Figure 131: New Voice Prompt Language Added
206
Customize Specific Prompt
207
Figure 132: Upload Single Voice Prompt for Entire Language Pack
207
Voicemail
208
Configure Voicemail
208
Table 67: Voicemail Settings
208
Access Voicemail
209
Table 68: Voicemail IVR Menu
209
Voicemail Email Settings
210
Table 69: Voicemail Email Settings
210
Configure Voicemail Group
211
Figure 133: Voicemail Email Settings
211
Table 70: Voicemail Group Settings
212
Figure 134: Voicemail Group
212
Ring Group
213
Configure Ring Group
213
Table 71: Ring Group Parameters
213
Figure 135: Ring Group
213
Remote Extension in Ring Group
215
Figure 136: Ring Group Configuration
215
Figure 137: Sync LDAP Server Option
216
Figure 138: Manually Sync LDAP Server
216
Figure 139: Ring Group Remote Extension
217
Paging and Intercom Group
218
Configure Paging/Intercom Group
218
Table 72: Paging/Intercom Group Configuration Parameters
218
Figure 140: Paging/Intercom Group
218
Figure 141: Page/Intercom Group Settings
219
Call Queue
220
Configure Call Queue
220
Table 73: Call Queue Configuration Parameters
220
Figure 142: Call Queue
220
Figure 143: Agent Login Settings
223
Extension Groups
224
Configure Extension Groups
224
Using Extension Groups
224
Figure 144: Edit Extension Group
224
Figure 145: Select Extension Group in Outbound Route
225
Pickup Groups
226
Configure Pickup Groups
226
Configure Pickup Feature Code
226
Figure 146: Edit Pickup Group
226
Figure 147: Edit Pickup Feature Code
227
Music on Hold
228
Figure 148: Music on Hold Default Class
228
Figure 149: Play Custom Prompt
229
Figure 150: Information Prompt
230
Figure 151: Record Custom Prompt
230
Fax/T.38
231
Configure Fax/T.38
231
Table 74: FAX/T.38 Settings
231
Sample Configuration to Receive Fax from PSTN Line
232
Figure 152: Configure Analog Trunk Without Fax Detection
233
Figure 153: Configure Extension for Fax Machine: FXS Extension
233
Figure 154: Configure Extension for Fax Machine: Analog Settings
234
Figure 155: Configure Inbound Rule for Fax
234
Sample Configuration for Fax-To-Email
235
Figure 156: Create Fax Extension
235
Figure 157: Inbound Route to Fax Extension
236
Asterisk Manager Interface (Restricted Access)
237
Busy Camp-On
238
Follow Me
239
Figure 158: Create Follow Me
239
Figure 159: Edit Follow Me
239
Table 75: Follow Me Settings
240
Table 76: Follow Me Options
241
Speed Dial
242
Figure 160: Configure Speed Dial
242
Figure 161: Speed Dial Destinations
242
Disa
243
Table 77: DISA Settings
243
Figure 162: Create New DISA
243
Callback Feature
245
Table 78: Callback Configuration Parameters
245
Blf and Event List
247
Blf
247
Event List
247
Table 79: Event List Settings
247
Figure 163: Create New Event List
248
Dial by Name
250
Dial by Name Configuration
250
Figure 164: Create Dial by Name Group
250
Figure 165: Configure Extension First Name and Last Name
251
Figure 166: Dial by Name Group in IVR Key Pressing Events
252
Figure 167: Dial by Name Group in Inbound Rule
253
Wakeup Service
254
Wakeup Service Using Admin Login
254
Table 80: Wakeup Service
254
Figure 168: Create New Wakeup Service
254
Wakeup Service from User Portal
255
Wakeup Service Using Feature Code
255
Active Calls and Monitor
256
Active Calls Status
256
Figure 169: Status->PBX Status->Active Calls - Ringing
256
Figure 170: Status->PBX Status->Active Calls - Call Established
256
Hang up Active Calls
257
Call Monitor
257
Figure 171: Configure to Monitor an Active Call
257
Call Features
259
Feature Codes
259
Table 81: UCM6200 Feature Codes
259
Figure 172: Enable/Disable Feature Codes
263
Call Recording
264
Call Park
264
Park a Call
264
Figure 173: Download Recording File from CDR Page
264
Figure 174: Download Recording File from Recording Files Page
264
Retrieve the Parked Call
265
Enable Spy
265
Internal Options
266
Internal Options/General
266
Table 82: Internal Options/General
266
Internal Options/Custom Prompt
268
Record New Custom Prompt
268
Figure 175: Record New Custom Prompt
268
Upload Custom Prompt
269
Download All Custom Prompt
269
Figure 176: Upload Custom Prompt
269
Figure 177: Download All Custom Prompt
269
Internal Options/Jitter Buffer
270
Internal Options/Rtp Settings
270
Table 83: Internal Options/Jitter Buffer
270
Table 84: Internal Options/Rtp Settings
270
Internal Options/Payload
271
Internal Options/Pin Groups
271
Table 85: Internal Options/Payload
271
Table 86: Internal Options/Pin Group
272
Figure 178: Create New PIN Group
272
Figure 179: PIN Members
272
Figure 180: Outbound PIN
273
Figure 181: CDR Record
273
Iax Settings
274
IAX Settings/General
274
IAX Settings/Registration
274
Table 87: IAX Settings/General
274
Table 88: IAX Settings/Registration
274
IAX Settings/Static Defense
275
Table 89: IAX Settings/Static Defense
275
Sip Settings
276
SIP Settings/General
276
SIP Settings/Misc
276
Table 90: SIP Settings/General
276
Table 91: SIP Settings/Misc
276
SIP Settings/Session Timer
277
SIP Settings/Tcp and TLS
277
Table 92: SIP Settings/Session Timer
277
Table 93: SIP Settings/Tcp and TLS
277
SIP Settings/Nat
278
SIP Settings/Tos
278
Table 94: SIP Settings/Nat
278
Table 95: SIP Settings/Tos
278
Ports Config
281
Table 96: Internal Options/Ports Config
281
Figure 182: FXS Ports Signaling Preference
281
Figure 183: FXO Ports ACIM Settings
281
Value-Added Features
283
FAX Sending
283
Announcements Center
283
Figure 184: Fax Sending in Web UI
283
Announcements Center Settings
284
Figure 185: Announcements Center
284
Table 97: Announcements Center Settings
284
Figure 186: Announcements Center Group Configuration
285
Group Settings
285
Table 98: Group Settings
285
Figure 187: Announcements Center Code Configuration
286
Figure 188: Announcements Center Example
286
Pms
287
Basic Settings
287
Table 99: PMS Supported Features
287
Room Status
288
Table 100: PMS Basic Settings
288
Figure 189: Create New Room
288
Wake up Service
289
Figure 190: Room Status
289
Figure 191: Add Batch Rooms
289
Table 101: PMS Wake up Service
290
Figure 192: Create New Wake up Service
290
Figure 193: Wakeup Call Executed
290
Mini Bar
291
Table 102: Create New Mini Bar
291
Figure 194: Create New Mini Bar
291
Table 103: Create New Maid
292
Figure 195: Create New Maid
292
Figure 196: Create New Consumer Goods
292
Figure 197: Mini Bar
293
Crm
294
Sugarcrm
294
Table 104: Sugarcrm Settings
294
Figure 198: Sugarcrm Basic Settings
294
Salesforce CRM
295
Figure 199: CRM User Settings
295
Table 105: Salesforce Settings
296
Figure 200: Salesforce Basic Settings
296
Figure 201: Salesforce User Settings
297
Status and Reporting
298
PBX Status
298
Trunks
298
Table 106: Trunk Status
298
Figure 202: Status->PBX Status
298
Figure 203: Trunk Status
298
Extensions
299
Table 107: Extension Status
299
Figure 204: Extension Status
299
Queues
300
Conference Rooms
301
Table 108: Agent Status
301
Figure 205: Queue Status
301
Interfaces Status
302
Table 109: Interface Status Indicators
302
Figure 206: Conference Room Status
302
Figure 207: UCM6204 Interfaces Status
302
Parking Lot
303
Table 110: Parking Lot Status
303
Figure 208: Parking Lot Status
303
System Status
304
General
304
Network
304
Table 111: System Status->General
304
Table 112: System Status->Network
304
Storage Usage
305
Resource Usage
306
Figure 209: System Status->Storage Usage
306
Figure 210: System Status->Resource Usage
306
System Events
307
Alert Events List
307
Figure 211: System Events->Alert Events Lists: Disk Usage
308
Figure 212: System Events->Alert Events Lists: External Disk Usage
308
Figure 213: System Events->Alert Events Lists: Memory Usage
308
Alert Log
309
Figure 214: System Events->Alert Events Lists: System Reboot
309
Figure 215: System Events->Alert Events Lists: System Crash
309
Figure 216: System Events->Alert Log
310
Figure 217: Filter for Alert Log
310
Alert Contact
311
Cdr
311
Figure 218: CDR Filter
311
Table 113: CDR Filter Criteria
311
Figure 219: Call Report
313
Figure 220: Call Report Entry with Audio Recording File
314
CDR Improvement
315
Figure 221: Automatic Download Settings
315
Downloaded CDR File
316
Figure 222: CDR Report
316
Figure 223: Detailed CDR Information
316
Figure 224: Downloaded CDR File Sample
316
Figure 225: Downloaded CDR File Sample - Source Channel and Dest Channel 1
317
Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 2
317
Statistics
317
Figure 227: CDR Statistics
318
Recording Files
318
Table 114: CDR Statistics Filter Criteria
318
API Configuration
319
Figure 228: CDR->Recording Files
319
Table 115: API Configuration Files
319
Upgrading and Maintenance
321
Upgrading
321
Upgrading Via Network
321
Figure 229: Network Upgrade
321
Upgrading Via Local Upload
322
Table 116: Network Upgrade Configuration
322
Figure 230: Local Upgrade
322
Figure 231: Upgrading Firmware Files
323
Figure 232: Reboot UCM6200
323
No Local Firmware Servers
324
Backup
324
Backup/Restore
324
Figure 233: Create New Backup
325
Figure 234: Restore Warning
325
Figure 235: Backup / Restore
326
Figure 236: Local Backup
326
Data Sync
327
Table 117: Data Sync Configuration
327
Figure 237: Data Sync
327
Restore Configuration from Backup File
328
Cleaner
328
Figure 238: Restore UCM6200 from Backup File
328
Figure 239: Cleaner
329
Table 118: Cleaner Configuration
329
Figure 240: USB/SD Card Files Cleanup
330
Table 119: USB/SD Card Files Cleanup
330
USB/SD Card Files Cleanup
330
Reset and Reboot
331
Syslog
331
Figure 241: Reset and Reboot
331
Troubleshooting
332
Ethernet Capture
332
Table 120: Ethernet Capture
332
Figure 242: Ethernet Capture
332
IP Ping
333
Traceroute
333
Figure 243: Ping
333
Analog Record Trace
334
Figure 244: Traceroute
334
Figure 245: Troubleshooting Analog Trunks
334
Service Check
335
Figure 246: a Key Dial-Up FXO
335
Figure 247: Service Check
335
Network Status
336
Remote Access
336
SSH Access
336
Figure 248: Network Status
336
Figure 249: SSH Access
337
Experiencing the Ucm6200 Series Ip Pbx
338
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Grandstream Networks UCM6200 Specifications
General
Brand
Grandstream Networks
Model
UCM6200
Category
IP Phone
Language
English
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