Grandstream Networks UCM6200 - Experiencing the Ucm6200 Series Ip Pbx

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UCM6200 Series User Manual

EXPERIENCING THE UCM6200 SERIES IP PBX

Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware

releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our product related documentation, FAQs and User and Developer Forum for

answers to your general questions. If you have purchased our products through a Grandstream Certified

Partner or Reseller, please contact them directly for immediate support.

Our technical support staff is trained and ready to answer all of your questions. Contact a technical support

member or submit a trouble ticket online to receive in-depth support.

Thank you again for purchasing Grandstream UCM6200 series IP PBX appliance, it will be sure to bring

convenience and color to both your business and personal life.

* Asterisk is a Registered Trademark of Digium, Inc

Main Page

Default Chapter4
- Table of Contents4
Gnu Gpl Information21
Change Log22
- Firmware Version 1.0.13.1422
- Firmware Version 1.0.12.1922
- Firmware Version 1.0.11.2723
- Firmware Version 1.0.0.724
Welcome25
Product Overview26
- Technical Specifications26
- Table 1: Technical Specifications26
Installation29
- Equipment Packaging29
- Connect Your UCM620029
- Safety Compliances32
- Warranty32
- Figure 5: UCM6208 Front View32
- Figure 6: UCM6208 Back View32
Getting Started33
- Use the LCD Menu33
- Table 3: LCD Menu Options33
- Use the LED Indicators35
- Use the Web GUI35
- Make Your First Call39
System Settings40
- User Management40
  - User Information40
  - Figure 10: User Management Page Display40
  - Table 6: User Management->Create New User41
  - Figure 11: Create New User41
  - Custom Privilege42
  - Figure 12: User Management - New Users42
  - Figure 13: General User43
  - User Portal44
  - Figure 14: Create New Custom Privilege44
  - Figure 15: Edit User Information by Super Admin45
  - Figure 16: User Portal Login45
  - Concurrent Multi-User Login46
  - Operation Log46
  - Figure 17: User Portal Layout46
  - Figure 18: Multiple User Operation Error Prompt46
  - Table 7: Operation Log Column Header47
  - Figure 19: Operation Logs47
  - Change Password48
  - Figure 20: Operation Logs Filter48
  - Change Binding Email49
  - Figure 21 : Change Password49
  - Figure 22: Change Binding Email49
- Network Settings50
  - Basic Settings50
  - Table 8: Change Binding Email Option50
  - Table 9: UCM6200 Network Settings->Basic Settings50
  - Figure 23: UCM6200 Network Interface Method: Route54
  - Figure 24: UCM6200 Network Interface Method: Switch55
  - DHCP Client List56
  - Figure 25: UCM6200 Network Interface Method: Dual56
  - Figure 26: DHCP Client List56
  - Figure 27: Add MAC Address Bind57
  - Figure 28: Batch Add MAC Address Bind57
  - Table 10: UCM6200 Network Settings->802.1X58
  - Figure 29: UCM6200 Using 802.1X as Client58
  - Figure 30: UCM6200 Using 802.1X EAP-MD558
  - Static Routes59
  - Table 11: UCM6200 Network Settings->Static Routes59
  - Figure 31: UCM6204 Static Route Sample60
  - Port Forwarding61
  - Table 12: UCM6200 Network Settings->Port Forwarding61
  - Figure 32: UCM6204 Static Route Configuration61
  - Figure 33: Create New Port Forwarding62
  - Openvpn63
  - Table 13: UCM6200 Settings -> Network Settings -> Open VPN63
  - Figure 34: UCM6200 Port Forwarding Configuration63
  - Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding63
  - DDNS Settings64
  - Figure 36: Open VPN Feature on the UCM620064
  - Figure 37: Register Domain Name on Noip.com65
  - Figure 38: UCM6200 DDNS Setting65
- Firewall66
  - Static Defense66
  - Figure 39: Using Domain Name to Connect to UCM620066
  - Table 14: UCM6200 Firewall->Static Defense->Current Service67
  - Table 15: Typical Firewall Settings67
  - Table 16: Firewall Rule Settings68
  - Figure 40: Create New Firewall Rule68
  - Dynamic Defense69
  - Table 17: UCM6200 Firewall Dynamic Defense69
  - Fail2Ban70
  - Table 18: Fail2Ban Settings70
  - Figure 41: Configure Dynamic Defense70
- LDAP Server71
  - LDAP Server Configurations71
  - Figure 42: LDAP Server Configurations72
  - Figure 43: Default LDAP Phonebook DN72
  - LDAP Phonebook73
  - Figure 44: Default LDAP Phonebook Attributes73
  - Figure 45: LDAP Server->LDAP Phonebook73
  - Figure 46: Add LDAP Phonebook74
  - Figure 47: Edit LDAP Phonebook74
  - Figure 48: Import Phonebook75
  - Figure 49: Phonebook CSV File Format75
  - LDAP Client Configurations76
  - Figure 50: LDAP Phonebook after Import76
  - Figure 51: Export Selected LDAP Phonebook76
  - Figure 52: LDAP Client Configurations77
- HTTP Server78
- Table 19: HTTP Server Settings78
- Figure 53: GXP2200 LDAP Phonebook Configuration78
- Email Settings79
  - Table 20: Email Settings79
  - Email Templates80
  - Figure 54: UCM6200 Email Settings80
  - Figure 55: Email Templates80
  - Email Send Log81
  - Figure 56: Conference Schedule Template81
  - Figure 57: Email Send Log81
- Time Settings82
  - Auto Time Updating82
  - Table 21: Email Log82
  - Figure 58: Email Logs82
  - Table 22: Time Auto Updating83
  - Set Time Manually84
  - Office Time84
  - Figure 59: Set Time Manually84
  - Table 23: Create New Office Time85
  - Figure 60: Create New Office Time85
  - Holiday86
  - Table 24: Create New Holiday86
  - Figure 61: Settings->Time Settings->Office Time86
  - Figure 62: Create New Holiday86
  - Figure 63: Settings->Time Settings->Holiday87
- NTP Server88
- Recordings Storage88
- Figure 64: Settings->Recordings Storage88
- Figure 65: Recordings Storage Prompt Information89
- Figure 66: Recording Storage Category89
- Login Settings90
- Figure 67: Login Timeout Settings90
- Google Service Settings Support91
- Figure 68: Google Service Settings->Oauth2.0 Authentication91
- Figure 69: Google Service->New Project92
- Figure 70: Google Service->Create New Credential92
- Figure 71: Google Service->Oauth2.0 Login93
Provisioning94
- Overview94
- Configuration Architecture for End Point Device94
- Auto Provisioning Settings95
- Figure 72: Zero Config Configuration Architecture for End Point Device95
- Figure 73: UCM6200 Zero Config96
- Table 25: Auto Provision Settings97
- Figure 74: Auto Provision Settings97
- Discovery98
- Global Configuration99
- Model Configuration109
- Device Configuration112
- Sample Application120
- Figure 89: Device List in Zero Config120
- Figure 90: Zero Config Sample - Global Policy121
- Figure 91: Zero Config Sample - Device Preview 1122
- Figure 92: Zero Config Sample - Device Preview 2123
- Figure 93: Zero Config Sample - Device Preview 3124
Extensions125
- Create New User125
  - Create New SIP Extension125
  - Figure 94: Create New Device125
  - Table 34: SIP Extension Configuration Parameters->Basic Settings126
  - Table 35: SIP Extension Configuration Parameters->Media127
  - Table 36: SIP Extension Configuration Parameters->Features128
  - Create New IAX Extension131
  - Table 37: SIP Extension Configuration Parameters->Specific Time131
  - Table 38: IAX Extension Configuration Parameters->Basic Settings131
  - Table 39: IAX Extension Configuration Parameters->Media132
  - Table 40: IAX Extension Configuration Parameters->Features133
  - Create New FXS Extension135
  - Table 41: IAX Extension Configuration Parameters->Specific Time135
  - Table 42: FXS Extension Configuration Parameters->Basic Settings135
  - Table 43: FXS Extension Configuration Parameters->Media136
  - Table 44: FXS Extension Configuration Parameters->Features137
- Batch Add Extensions140
  - Batch Add SIP Extensions140
  - Table 45: FXS Extension Configuration Parameters->Specific Time140
  - Table 46: Batch Add SIP Extension Parameters140
  - Batch Add IAX Extensions143
  - Table 47: Batch Add IAX Extension Parameters143
- Search and Edit Extension145
- Figure 95: Manage Extensions145
- Export Extensions146
- Import Extensions146
- Figure 96: Export Extensions146
- Table 48: SIP Extensions Imported File Example147
- Figure 97: Import Extensions147
- Figure 98: Import File147
- Table 49: IAX Extensions Imported File Example150
- Table 50: FXS Extensions Imported File Example152
- Email to User154
- Figure 99: Import Error154
- Figure 100: Auto Record Empty154
- Figure 101: Email to User - Prompt Information155
- Figure 102: Account Registration Information and QR Code155
- Figure 103: LDAP Client Information and QR Code156
- Multiple Registrations Per Extension157
- Figure 104: Multiple Registrations Per Extension157
- Figure 105: Extension - Concurrent Registration157
- SMS Message Support158
- Figure 106: SMS Message Support158
Trunks159
- Analog Trunks159
- VOIP Trunks165
Sla Station178
- Create/Edit SLA Station178
- Table 59: SLA Station Configuration Parameters178
- Figure 113: SLA Station178
- Sample Configuration179
- Figure 114: Enable SLA Mode for Analog Trunk179
- Figure 115: Analog Trunk with SLA Mode Enabled179
- Figure 116: SLA Example - SLA Station180
- Figure 117: SLA Example - MPK Configuration180
Call Routes181
- Outbound Routes181
  - Table 60: Outbound Route Configuration Parameters181
  - Outbound Blacklist183
- Inbound Routes184
Conference Bridge191
- Conference Bridge Configurations191
- Table 62: Conference Bridge Configuration Parameters191
- Table 63: Conference Settings192
- Join a Conference Call193
- Invite Other Parties to Join Conference193
- Figure 123: Conference193
- During the Conference194
- Figure 124: Conference Invitation from Web GUI194
- Table 64: Conference Caller IVR Menu195
- Record Conference196
- Figure 125: Conference Recording196
Conference Schedule197
- Conference Schedule Configuration197
- Table 65: Conference Schedule Parameters197
- Figure 126: Conference Schedule199
Ivr201
- Configure IVR201
- Table 66: IVR Configuration Parameters201
- Black/White List in IVR203
- Figure 127: Black/White List203
- Create Custom Prompt204
- Figure 128: Click on Prompt to Create IVR Prompt204
Language Settings for Voice Prompt205
- Download and Install Voice Prompt Package205
- Figure 129: Language Settings for Voice Prompt205
- Figure 130: Voice Prompt Package List206
- Figure 131: New Voice Prompt Language Added206
- Customize Specific Prompt207
- Figure 132: Upload Single Voice Prompt for Entire Language Pack207
Voicemail208
- Configure Voicemail208
- Table 67: Voicemail Settings208
- Access Voicemail209
- Table 68: Voicemail IVR Menu209
- Voicemail Email Settings210
- Table 69: Voicemail Email Settings210
- Configure Voicemail Group211
- Figure 133: Voicemail Email Settings211
- Table 70: Voicemail Group Settings212
- Figure 134: Voicemail Group212
Ring Group213
- Configure Ring Group213
- Table 71: Ring Group Parameters213
- Figure 135: Ring Group213
- Remote Extension in Ring Group215
- Figure 136: Ring Group Configuration215
- Figure 137: Sync LDAP Server Option216
- Figure 138: Manually Sync LDAP Server216
- Figure 139: Ring Group Remote Extension217
Paging and Intercom Group218
- Configure Paging/Intercom Group218
- Table 72: Paging/Intercom Group Configuration Parameters218
- Figure 140: Paging/Intercom Group218
- Figure 141: Page/Intercom Group Settings219
Call Queue220
- Configure Call Queue220
- Table 73: Call Queue Configuration Parameters220
- Figure 142: Call Queue220
- Figure 143: Agent Login Settings223
Extension Groups224
- Configure Extension Groups224
- Using Extension Groups224
- Figure 144: Edit Extension Group224
- Figure 145: Select Extension Group in Outbound Route225
Pickup Groups226
- Configure Pickup Groups226
- Configure Pickup Feature Code226
- Figure 146: Edit Pickup Group226
- Figure 147: Edit Pickup Feature Code227
Music on Hold228
- Figure 148: Music on Hold Default Class228
- Figure 149: Play Custom Prompt229
- Figure 150: Information Prompt230
- Figure 151: Record Custom Prompt230
Fax/T.38231
- Configure Fax/T.38231
- Table 74: FAX/T.38 Settings231
- Sample Configuration to Receive Fax from PSTN Line232
- Figure 152: Configure Analog Trunk Without Fax Detection233
- Figure 153: Configure Extension for Fax Machine: FXS Extension233
- Figure 154: Configure Extension for Fax Machine: Analog Settings234
- Figure 155: Configure Inbound Rule for Fax234
- Sample Configuration for Fax-To-Email235
- Figure 156: Create Fax Extension235
- Figure 157: Inbound Route to Fax Extension236
Asterisk Manager Interface (Restricted Access)237
Busy Camp-On238
Follow Me239
- Figure 158: Create Follow Me239
- Figure 159: Edit Follow Me239
- Table 75: Follow Me Settings240
- Table 76: Follow Me Options241
Speed Dial242
- Figure 160: Configure Speed Dial242
- Figure 161: Speed Dial Destinations242
Disa243
- Table 77: DISA Settings243
- Figure 162: Create New DISA243
Callback Feature245
- Table 78: Callback Configuration Parameters245
Blf and Event List247
- Blf247
- Event List247
- Table 79: Event List Settings247
- Figure 163: Create New Event List248
Dial by Name250
- Dial by Name Configuration250
- Figure 164: Create Dial by Name Group250
- Figure 165: Configure Extension First Name and Last Name251
- Figure 166: Dial by Name Group in IVR Key Pressing Events252
- Figure 167: Dial by Name Group in Inbound Rule253
Wakeup Service254
- Wakeup Service Using Admin Login254
- Table 80: Wakeup Service254
- Figure 168: Create New Wakeup Service254
- Wakeup Service from User Portal255
- Wakeup Service Using Feature Code255
Active Calls and Monitor256
- Active Calls Status256
- Figure 169: Status->PBX Status->Active Calls - Ringing256
- Figure 170: Status->PBX Status->Active Calls - Call Established256
- Hang up Active Calls257
- Call Monitor257
- Figure 171: Configure to Monitor an Active Call257
Call Features259
- Feature Codes259
- Table 81: UCM6200 Feature Codes259
- Figure 172: Enable/Disable Feature Codes263
- Call Recording264
- Call Park264
- Enable Spy265
Internal Options266
- Internal Options/General266
- Table 82: Internal Options/General266
- Internal Options/Custom Prompt268
- Internal Options/Jitter Buffer270
- Internal Options/Rtp Settings270
- Table 83: Internal Options/Jitter Buffer270
- Table 84: Internal Options/Rtp Settings270
- Internal Options/Payload271
- Internal Options/Pin Groups271
- Table 85: Internal Options/Payload271
- Table 86: Internal Options/Pin Group272
- Figure 178: Create New PIN Group272
- Figure 179: PIN Members272
- Figure 180: Outbound PIN273
- Figure 181: CDR Record273
Iax Settings274
- IAX Settings/General274
- IAX Settings/Registration274
- Table 87: IAX Settings/General274
- Table 88: IAX Settings/Registration274
- IAX Settings/Static Defense275
- Table 89: IAX Settings/Static Defense275
Sip Settings276
- SIP Settings/General276
- SIP Settings/Misc276
- Table 90: SIP Settings/General276
- Table 91: SIP Settings/Misc276
- SIP Settings/Session Timer277
- SIP Settings/Tcp and TLS277
- Table 92: SIP Settings/Session Timer277
- Table 93: SIP Settings/Tcp and TLS277
- SIP Settings/Nat278
- SIP Settings/Tos278
- Table 94: SIP Settings/Nat278
- Table 95: SIP Settings/Tos278
Ports Config281
- Table 96: Internal Options/Ports Config281
- Figure 182: FXS Ports Signaling Preference281
- Figure 183: FXO Ports ACIM Settings281
Value-Added Features283
- FAX Sending283
- Announcements Center283
Pms287
- Basic Settings287
- Table 99: PMS Supported Features287
- Room Status288
- Table 100: PMS Basic Settings288
- Figure 189: Create New Room288
- Wake up Service289
- Figure 190: Room Status289
- Figure 191: Add Batch Rooms289
- Table 101: PMS Wake up Service290
- Figure 192: Create New Wake up Service290
- Figure 193: Wakeup Call Executed290
- Mini Bar291
- Table 102: Create New Mini Bar291
- Figure 194: Create New Mini Bar291
- Table 103: Create New Maid292
- Figure 195: Create New Maid292
- Figure 196: Create New Consumer Goods292
- Figure 197: Mini Bar293
Crm294
- Sugarcrm294
- Table 104: Sugarcrm Settings294
- Figure 198: Sugarcrm Basic Settings294
- Salesforce CRM295
- Figure 199: CRM User Settings295
- Table 105: Salesforce Settings296
- Figure 200: Salesforce Basic Settings296
- Figure 201: Salesforce User Settings297
Status and Reporting298
- PBX Status298
- System Status304
- System Events307
- Cdr311
Upgrading and Maintenance321
- Upgrading321
- Backup324
- Cleaner328
- Reset and Reboot331
- Syslog331
- Figure 241: Reset and Reboot331
- Troubleshooting332
- Remote Access336
Experiencing the Ucm6200 Series Ip Pbx338

Grandstream Networks UCM6200 - Experiencing the Ucm6200 Series Ip Pbx

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