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Grandstream Networks UCM6206 User Manual
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Grandstream Networks, Inc.
UCM6200 Series IP
PBX
User Manual
2
Table of Contents
Gnu Gpl Information
3
Table of Contents
4
Change Log
22
Firmware Version 1.0.13.14
22
Firmware Version 1.0.12.19
22
Firmware Version 1.0.11.27
23
Firmware Version 1.0.0.7
24
Welcome
25
Product Overview
26
Technical Specifications
26
Table 1: Technical Specifications
26
Installation
29
Equipment Packaging
29
Connect Your UCM6200
29
Connect the UCM6202
29
Table 2: UCM6200 Equipment Packaging
29
Figure 1: UCM6202 Front View
29
Connect the UCM6204
30
Figure 2: UCM6202 Back View
30
Figure 3: UCM6204 Front View
30
Connect the UCM6208
31
Figure 4: UCM6204 Back View
31
Safety Compliances
32
Warranty
32
Figure 5: UCM6208 Front View
32
Figure 6: UCM6208 Back View
32
Getting Started
33
Use the LCD Menu
33
Table 3: LCD Menu Options
33
Use the LED Indicators
35
Use the Web GUI
35
Access Web GUI
35
Table 4: UCM6202/UCM6204 LED Indicators
35
Table 5: UCM6208 LED Indicators
35
Figure 7: UCM6204 Web GUI Login Page
36
Setup Wizard
37
Figure 8: UCM6200 Setup Wizard
37
Web GUI Configurations
38
Web GUI Languages
38
Figure 9: UCM6200 Web GUI Language
38
Save and Apply Changes
39
Make Your First Call
39
System Settings
40
User Management
40
User Information
40
Figure 10: User Management Page Display
40
Table 6: User Management->Create New User
41
Figure 11: Create New User
41
Custom Privilege
42
Figure 12: User Management - New Users
42
Figure 13: General User
43
User Portal
44
Figure 14: Create New Custom Privilege
44
Figure 15: Edit User Information by Super Admin
45
Figure 16: User Portal Login
45
Concurrent Multi-User Login
46
Operation Log
46
Figure 17: User Portal Layout
46
Figure 18: Multiple User Operation Error Prompt
46
Table 7: Operation Log Column Header
47
Figure 19: Operation Logs
47
Change Password
48
Figure 20: Operation Logs Filter
48
Change Binding Email
49
Figure 21 : Change Password
49
Figure 22: Change Binding Email
49
Network Settings
50
Basic Settings
50
Table 8: Change Binding Email Option
50
Table 9: UCM6200 Network Settings->Basic Settings
50
Figure 23: UCM6200 Network Interface Method: Route
54
Figure 24: UCM6200 Network Interface Method: Switch
55
DHCP Client List
56
Figure 25: UCM6200 Network Interface Method: Dual
56
Figure 26: DHCP Client List
56
Figure 27: Add MAC Address Bind
57
Figure 28: Batch Add MAC Address Bind
57
Table 10: UCM6200 Network Settings->802.1X
58
Figure 29: UCM6200 Using 802.1X as Client
58
Figure 30: UCM6200 Using 802.1X EAP-MD5
58
Static Routes
59
Table 11: UCM6200 Network Settings->Static Routes
59
Figure 31: UCM6204 Static Route Sample
60
Port Forwarding
61
Table 12: UCM6200 Network Settings->Port Forwarding
61
Figure 32: UCM6204 Static Route Configuration
61
Figure 33: Create New Port Forwarding
62
Openvpn
63
Table 13: UCM6200 Settings -> Network Settings -> Open VPN
63
Figure 34: UCM6200 Port Forwarding Configuration
63
Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding
63
DDNS Settings
64
Figure 36: Open VPN Feature on the UCM6200
64
Figure 37: Register Domain Name on Noip.com
65
Figure 38: UCM6200 DDNS Setting
65
Firewall
66
Static Defense
66
Figure 39: Using Domain Name to Connect to UCM6200
66
Table 14: UCM6200 Firewall->Static Defense->Current Service
67
Table 15: Typical Firewall Settings
67
Table 16: Firewall Rule Settings
68
Figure 40: Create New Firewall Rule
68
Dynamic Defense
69
Table 17: UCM6200 Firewall Dynamic Defense
69
Fail2Ban
70
Table 18: Fail2Ban Settings
70
Figure 41: Configure Dynamic Defense
70
LDAP Server
71
LDAP Server Configurations
71
Figure 42: LDAP Server Configurations
72
Figure 43: Default LDAP Phonebook DN
72
LDAP Phonebook
73
Figure 44: Default LDAP Phonebook Attributes
73
Figure 45: LDAP Server->LDAP Phonebook
73
Figure 46: Add LDAP Phonebook
74
Figure 47: Edit LDAP Phonebook
74
Figure 48: Import Phonebook
75
Figure 49: Phonebook CSV File Format
75
LDAP Client Configurations
76
Figure 50: LDAP Phonebook after Import
76
Figure 51: Export Selected LDAP Phonebook
76
Figure 52: LDAP Client Configurations
77
HTTP Server
78
Table 19: HTTP Server Settings
78
Figure 53: GXP2200 LDAP Phonebook Configuration
78
Email Settings
79
Table 20: Email Settings
79
Email Templates
80
Figure 54: UCM6200 Email Settings
80
Figure 55: Email Templates
80
Email Send Log
81
Figure 56: Conference Schedule Template
81
Figure 57: Email Send Log
81
Time Settings
82
Auto Time Updating
82
Table 21: Email Log
82
Figure 58: Email Logs
82
Table 22: Time Auto Updating
83
Set Time Manually
84
Office Time
84
Figure 59: Set Time Manually
84
Table 23: Create New Office Time
85
Figure 60: Create New Office Time
85
Holiday
86
Table 24: Create New Holiday
86
Figure 61: Settings->Time Settings->Office Time
86
Figure 62: Create New Holiday
86
Figure 63: Settings->Time Settings->Holiday
87
NTP Server
88
Recordings Storage
88
Figure 64: Settings->Recordings Storage
88
Figure 65: Recordings Storage Prompt Information
89
Figure 66: Recording Storage Category
89
Login Settings
90
Figure 67: Login Timeout Settings
90
Google Service Settings Support
91
Figure 68: Google Service Settings->Oauth2.0 Authentication
91
Figure 69: Google Service->New Project
92
Figure 70: Google Service->Create New Credential
92
Figure 71: Google Service->Oauth2.0 Login
93
Provisioning
94
Overview
94
Configuration Architecture for End Point Device
94
Auto Provisioning Settings
95
Figure 72: Zero Config Configuration Architecture for End Point Device
95
Figure 73: UCM6200 Zero Config
96
Table 25: Auto Provision Settings
97
Figure 74: Auto Provision Settings
97
Discovery
98
Global Configuration
99
Global Policy
99
Figure 75: Auto Discover
99
Figure 76: Discovered Devices
99
Table 26: Global Policy Parameters->Localization
100
Figure 77: Global Policy Categories
100
Table 27: Global Policy Parameters->Phone Settings
101
Table 28: Global Policy Parameters->Contact List
102
Table 29: Global Policy Parameters->Maintenance
104
Table 30: Global Policy Parameters->Network Settings
105
Table 31: Global Policy Parameters->Customization
106
Global Templates
107
Table 32: Create New Template
107
Figure 78: Edit Global Template
108
Model Configuration
109
Model Templates
109
Table 33: Create New Model Template
109
Figure 79: Edit Model Template
110
Model Update
111
Figure 80: Template Management
111
Device Configuration
112
Create New Device
112
Figure 81: Upload Model Template Manually
112
Manage Devices
113
Figure 82: Create New Device
113
Figure 83: Manage Devices
113
Figure 84: Edit Device
114
Figure 85: Edit Customize Device Settings
116
Figure 86: Add P Value in Customize Device Settings
117
Figure 87: Modify Selected Devices - same Model
118
Figure 88: Modify Selected Devices - Different Models
119
Sample Application
120
Figure 89: Device List in Zero Config
120
Figure 90: Zero Config Sample - Global Policy
121
Figure 91: Zero Config Sample - Device Preview 1
122
Figure 92: Zero Config Sample - Device Preview 2
123
Figure 93: Zero Config Sample - Device Preview 3
124
Extensions
125
Create New User
125
Create New SIP Extension
125
Figure 94: Create New Device
125
Table 34: SIP Extension Configuration Parameters->Basic Settings
126
Table 35: SIP Extension Configuration Parameters->Media
127
Table 36: SIP Extension Configuration Parameters->Features
128
Create New IAX Extension
131
Table 37: SIP Extension Configuration Parameters->Specific Time
131
Table 38: IAX Extension Configuration Parameters->Basic Settings
131
Table 39: IAX Extension Configuration Parameters->Media
132
Table 40: IAX Extension Configuration Parameters->Features
133
Create New FXS Extension
135
Table 41: IAX Extension Configuration Parameters->Specific Time
135
Table 42: FXS Extension Configuration Parameters->Basic Settings
135
Table 43: FXS Extension Configuration Parameters->Media
136
Table 44: FXS Extension Configuration Parameters->Features
137
Batch Add Extensions
140
Batch Add SIP Extensions
140
Table 45: FXS Extension Configuration Parameters->Specific Time
140
Table 46: Batch Add SIP Extension Parameters
140
Batch Add IAX Extensions
143
Table 47: Batch Add IAX Extension Parameters
143
Search and Edit Extension
145
Figure 95: Manage Extensions
145
Export Extensions
146
Import Extensions
146
Figure 96: Export Extensions
146
Table 48: SIP Extensions Imported File Example
147
Figure 97: Import Extensions
147
Figure 98: Import File
147
Table 49: IAX Extensions Imported File Example
150
Table 50: FXS Extensions Imported File Example
152
Email to User
154
Figure 99: Import Error
154
Figure 100: Auto Record Empty
154
Figure 101: Email to User - Prompt Information
155
Figure 102: Account Registration Information and QR Code
155
Figure 103: LDAP Client Information and QR Code
156
Multiple Registrations Per Extension
157
Figure 104: Multiple Registrations Per Extension
157
Figure 105: Extension - Concurrent Registration
157
SMS Message Support
158
Figure 106: SMS Message Support
158
Trunks
159
Analog Trunks
159
Analog Trunk Configuration
159
Table 51: Analog Trunk Configuration Parameters
159
PSTN Detection
162
Figure 107: UCM6200 FXO Tone Settings
162
Figure 108: UCM6200 PSTN Detection
163
Figure 109: UCM6200 PSTN Detection: Auto Detect
163
Table 52: PSTN Detection for Analog Trunk
164
Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect
164
VOIP Trunks
165
Table 53: Create New SIP Trunk
166
Table 54: SIP Register Trunk Configuration Parameters
167
Table 55: SIP Peer Trunk Configuration Parameters
170
Table 56: Create New IAX Trunk
173
Table 57: IAX Register Trunk Configuration Parameters
173
Table 58: IAX Peer Trunk Configuration Parameters
174
Direct Outward Dialing (DOD)
175
Figure 111: DOD Extension Selection
176
Figure 112: Edit DOD
177
Sla Station
178
Create/Edit SLA Station
178
Table 59: SLA Station Configuration Parameters
178
Figure 113: SLA Station
178
Sample Configuration
179
Figure 114: Enable SLA Mode for Analog Trunk
179
Figure 115: Analog Trunk with SLA Mode Enabled
179
Figure 116: SLA Example - SLA Station
180
Figure 117: SLA Example - MPK Configuration
180
Call Routes
181
Outbound Routes
181
Table 60: Outbound Route Configuration Parameters
181
Outbound Blacklist
183
Inbound Routes
184
Inbound Rule Configurations
184
Table 61: Inbound Rule Configuration Parameters
184
Figure 118: Country Codes
184
Inbound Route: Prepend Example
186
Inbound Route: Multiple Mode
187
Figure 119: Inbound Route Feature: Prepend
187
FAX Intelligent Route
188
Figure 120: Inbound Route - Multiple Mode
188
FAX with Two Media
189
Blacklist Configurations
189
Figure 121: Blacklist Configuration Parameters
189
Figure 122: Blacklist Csv File
190
Conference Bridge
191
Conference Bridge Configurations
191
Table 62: Conference Bridge Configuration Parameters
191
Table 63: Conference Settings
192
Join a Conference Call
193
Invite Other Parties to Join Conference
193
Figure 123: Conference
193
During the Conference
194
Figure 124: Conference Invitation from Web GUI
194
Table 64: Conference Caller IVR Menu
195
Record Conference
196
Figure 125: Conference Recording
196
Conference Schedule
197
Conference Schedule Configuration
197
Table 65: Conference Schedule Parameters
197
Figure 126: Conference Schedule
199
Ivr
201
Configure IVR
201
Table 66: IVR Configuration Parameters
201
Black/White List in IVR
203
Figure 127: Black/White List
203
Create Custom Prompt
204
Figure 128: Click on Prompt to Create IVR Prompt
204
Language Settings for Voice Prompt
205
Download and Install Voice Prompt Package
205
Figure 129: Language Settings for Voice Prompt
205
Figure 130: Voice Prompt Package List
206
Figure 131: New Voice Prompt Language Added
206
Customize Specific Prompt
207
Figure 132: Upload Single Voice Prompt for Entire Language Pack
207
Voicemail
208
Configure Voicemail
208
Table 67: Voicemail Settings
208
Access Voicemail
209
Table 68: Voicemail IVR Menu
209
Voicemail Email Settings
210
Table 69: Voicemail Email Settings
210
Configure Voicemail Group
211
Figure 133: Voicemail Email Settings
211
Table 70: Voicemail Group Settings
212
Figure 134: Voicemail Group
212
Ring Group
213
Configure Ring Group
213
Table 71: Ring Group Parameters
213
Figure 135: Ring Group
213
Remote Extension in Ring Group
215
Figure 136: Ring Group Configuration
215
Figure 137: Sync LDAP Server Option
216
Figure 138: Manually Sync LDAP Server
216
Figure 139: Ring Group Remote Extension
217
Paging and Intercom Group
218
Configure Paging/Intercom Group
218
Table 72: Paging/Intercom Group Configuration Parameters
218
Figure 140: Paging/Intercom Group
218
Figure 141: Page/Intercom Group Settings
219
Call Queue
220
Configure Call Queue
220
Table 73: Call Queue Configuration Parameters
220
Figure 142: Call Queue
220
Figure 143: Agent Login Settings
223
Extension Groups
224
Configure Extension Groups
224
Using Extension Groups
224
Figure 144: Edit Extension Group
224
Figure 145: Select Extension Group in Outbound Route
225
Pickup Groups
226
Configure Pickup Groups
226
Configure Pickup Feature Code
226
Figure 146: Edit Pickup Group
226
Figure 147: Edit Pickup Feature Code
227
Music on Hold
228
Figure 148: Music on Hold Default Class
228
Figure 149: Play Custom Prompt
229
Figure 150: Information Prompt
230
Figure 151: Record Custom Prompt
230
Fax/T.38
231
Configure Fax/T.38
231
Table 74: FAX/T.38 Settings
231
Sample Configuration to Receive Fax from PSTN Line
232
Figure 152: Configure Analog Trunk Without Fax Detection
233
Figure 153: Configure Extension for Fax Machine: FXS Extension
233
Figure 154: Configure Extension for Fax Machine: Analog Settings
234
Figure 155: Configure Inbound Rule for Fax
234
Sample Configuration for Fax-To-Email
235
Figure 156: Create Fax Extension
235
Figure 157: Inbound Route to Fax Extension
236
Asterisk Manager Interface (Restricted Access)
237
Busy Camp-On
238
Follow Me
239
Figure 158: Create Follow Me
239
Figure 159: Edit Follow Me
239
Table 75: Follow Me Settings
240
Table 76: Follow Me Options
241
Speed Dial
242
Figure 160: Configure Speed Dial
242
Figure 161: Speed Dial Destinations
242
Disa
243
Table 77: DISA Settings
243
Figure 162: Create New DISA
243
Callback Feature
245
Table 78: Callback Configuration Parameters
245
Blf and Event List
247
Blf
247
Event List
247
Table 79: Event List Settings
247
Figure 163: Create New Event List
248
Dial by Name
250
Dial by Name Configuration
250
Figure 164: Create Dial by Name Group
250
Figure 165: Configure Extension First Name and Last Name
251
Figure 166: Dial by Name Group in IVR Key Pressing Events
252
Figure 167: Dial by Name Group in Inbound Rule
253
Wakeup Service
254
Wakeup Service Using Admin Login
254
Table 80: Wakeup Service
254
Figure 168: Create New Wakeup Service
254
Wakeup Service from User Portal
255
Wakeup Service Using Feature Code
255
Active Calls and Monitor
256
Active Calls Status
256
Figure 169: Status->PBX Status->Active Calls - Ringing
256
Figure 170: Status->PBX Status->Active Calls - Call Established
256
Hang up Active Calls
257
Call Monitor
257
Figure 171: Configure to Monitor an Active Call
257
Call Features
259
Feature Codes
259
Table 81: UCM6200 Feature Codes
259
Figure 172: Enable/Disable Feature Codes
263
Call Recording
264
Call Park
264
Park a Call
264
Figure 173: Download Recording File from CDR Page
264
Figure 174: Download Recording File from Recording Files Page
264
Retrieve the Parked Call
265
Enable Spy
265
Internal Options
266
Internal Options/General
266
Table 82: Internal Options/General
266
Internal Options/Custom Prompt
268
Record New Custom Prompt
268
Figure 175: Record New Custom Prompt
268
Upload Custom Prompt
269
Download All Custom Prompt
269
Figure 176: Upload Custom Prompt
269
Figure 177: Download All Custom Prompt
269
Internal Options/Jitter Buffer
270
Internal Options/Rtp Settings
270
Table 83: Internal Options/Jitter Buffer
270
Table 84: Internal Options/Rtp Settings
270
Internal Options/Payload
271
Internal Options/Pin Groups
271
Table 85: Internal Options/Payload
271
Table 86: Internal Options/Pin Group
272
Figure 178: Create New PIN Group
272
Figure 179: PIN Members
272
Figure 180: Outbound PIN
273
Figure 181: CDR Record
273
Iax Settings
274
IAX Settings/General
274
IAX Settings/Registration
274
Table 87: IAX Settings/General
274
Table 88: IAX Settings/Registration
274
IAX Settings/Static Defense
275
Table 89: IAX Settings/Static Defense
275
Sip Settings
276
SIP Settings/General
276
SIP Settings/Misc
276
Table 90: SIP Settings/General
276
Table 91: SIP Settings/Misc
276
SIP Settings/Session Timer
277
SIP Settings/Tcp and TLS
277
Table 92: SIP Settings/Session Timer
277
Table 93: SIP Settings/Tcp and TLS
277
SIP Settings/Nat
278
SIP Settings/Tos
278
Table 94: SIP Settings/Nat
278
Table 95: SIP Settings/Tos
278
Ports Config
281
Table 96: Internal Options/Ports Config
281
Figure 182: FXS Ports Signaling Preference
281
Figure 183: FXO Ports ACIM Settings
281
Value-Added Features
283
FAX Sending
283
Announcements Center
283
Figure 184: Fax Sending in Web UI
283
Announcements Center Settings
284
Table 97: Announcements Center Settings
284
Figure 185: Announcements Center
284
Group Settings
285
Table 98: Group Settings
285
Figure 186: Announcements Center Group Configuration
285
Figure 187: Announcements Center Code Configuration
286
Figure 188: Announcements Center Example
286
Pms
287
Basic Settings
287
Table 99: PMS Supported Features
287
Room Status
288
Table 100: PMS Basic Settings
288
Figure 189: Create New Room
288
Wake up Service
289
Figure 190: Room Status
289
Figure 191: Add Batch Rooms
289
Table 101: PMS Wake up Service
290
Figure 192: Create New Wake up Service
290
Figure 193: Wakeup Call Executed
290
Mini Bar
291
Table 102: Create New Mini Bar
291
Figure 194: Create New Mini Bar
291
Table 103: Create New Maid
292
Figure 195: Create New Maid
292
Figure 196: Create New Consumer Goods
292
Figure 197: Mini Bar
293
Crm
294
Sugarcrm
294
Table 104: Sugarcrm Settings
294
Figure 198: Sugarcrm Basic Settings
294
Salesforce CRM
295
Figure 199: CRM User Settings
295
Table 105: Salesforce Settings
296
Figure 200: Salesforce Basic Settings
296
Figure 201: Salesforce User Settings
297
Status and Reporting
298
PBX Status
298
Trunks
298
Table 106: Trunk Status
298
Figure 202: Status->PBX Status
298
Figure 203: Trunk Status
298
Extensions
299
Figure 204: Extension Status
299
Queues
300
Table 107: Extension Status
300
Conference Rooms
301
Table 108: Agent Status
301
Figure 205: Queue Status
301
Figure 206: Conference Room Status
301
Interfaces Status
302
Table 109: Interface Status Indicators
302
Figure 207: UCM6204 Interfaces Status
302
Parking Lot
303
Table 110: Parking Lot Status
303
Figure 208: Parking Lot Status
303
System Status
304
General
304
Network
304
Table 111: System Status->General
304
Storage Usage
305
Table 112: System Status->Network
305
Resource Usage
306
Figure 209: System Status->Storage Usage
306
Figure 210: System Status->Resource Usage
306
System Events
307
Alert Events List
307
Figure 211: System Events->Alert Events Lists: Disk Usage
307
Figure 212: System Events->Alert Events Lists: External Disk Usage
308
Figure 213: System Events->Alert Events Lists: Memory Usage
308
Alert Log
309
Figure 214: System Events->Alert Events Lists: System Reboot
309
Figure 215: System Events->Alert Events Lists: System Crash
309
Figure 216: System Events->Alert Log
310
Figure 217: Filter for Alert Log
310
Alert Contact
311
Cdr
311
Table 113: CDR Filter Criteria
311
Figure 218: CDR Filter
311
Figure 219: Call Report
313
Figure 220: Call Report Entry with Audio Recording File
314
CDR Improvement
315
Figure 221: Automatic Download Settings
315
Downloaded CDR File
316
Figure 222: CDR Report
316
Figure 223: Detailed CDR Information
316
Figure 224: Downloaded CDR File Sample
316
Figure 225: Downloaded CDR File Sample - Source Channel and Dest Channel 1
316
Statistics
317
Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 2
317
Figure 227: CDR Statistics
317
Recording Files
318
Table 114: CDR Statistics Filter Criteria
318
Figure 228: CDR->Recording Files
318
API Configuration
319
Table 115: API Configuration Files
319
Upgrading and Maintenance
320
Upgrading
320
Upgrading Via Network
320
Figure 229: Network Upgrade
320
Upgrading Via Local Upload
321
Table 116: Network Upgrade Configuration
321
Figure 230: Local Upgrade
321
Figure 231: Upgrading Firmware Files
322
Figure 232: Reboot UCM6200
322
No Local Firmware Servers
323
Backup
323
Backup/Restore
323
Figure 233: Create New Backup
324
Figure 234: Restore Warning
324
Figure 235: Backup / Restore
325
Figure 236: Local Backup
325
Data Sync
326
Table 117: Data Sync Configuration
326
Figure 237: Data Sync
326
Restore Configuration from Backup File
327
Cleaner
327
Figure 238: Restore UCM6200 from Backup File
327
Table 118: Cleaner Configuration
328
Figure 239: Cleaner
328
USB/SD Card Files Cleanup
329
Table 119: USB/SD Card Files Cleanup
329
Figure 240: USB/SD Card Files Cleanup
329
Reset and Reboot
330
Syslog
330
Figure 241: Reset and Reboot
330
Troubleshooting
331
Ethernet Capture
331
Table 120: Ethernet Capture
331
Figure 242: Ethernet Capture
331
IP Ping
332
Traceroute
332
Figure 243: Ping
332
Analog Record Trace
333
Figure 244: Traceroute
333
Figure 245: Troubleshooting Analog Trunks
333
Service Check
334
Figure 246: a Key Dial-Up FXO
334
Figure 247: Service Check
334
Network Status
335
Remote Access
335
SSH Access
335
Figure 248: Network Status
335
Figure 249: SSH Access
336
Experiencing the Ucm6200 Series Ip Pbx
337
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Grandstream Networks UCM6206 Specifications
General
Brand
Grandstream Networks
Model
UCM6206
Category
IP Phone
Language
English
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