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Grandstream Networks UCM6206 User Manual

Grandstream Networks UCM6206
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Grandstream Networks, Inc.
UCM6200 Series IP PBX
User Manual

Table of Contents

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Grandstream Networks UCM6206 Specifications

General IconGeneral
BrandGrandstream Networks
ModelUCM6206
CategoryIP Phone
LanguageEnglish

Summary

Change Log

Firmware Versions

Details significant changes across firmware versions, focusing on new features and major updates.

Welcome to the UCM6200 Series

Product Overview and Specifications

Technical Specifications

Lists the detailed technical specifications of the UCM6200 series, covering interfaces, codecs, protocols, and physical attributes.

Interfaces and Capabilities

Describes the hardware interfaces, voice/video capabilities, signaling protocols, and security features of the UCM6200.

Additional Features

Highlights features like multi-language support, caller ID, call center, and maximum call capacity.

Installation Guide

Equipment Packaging

Lists the items included in the UCM6200 package, such as the main unit, power adapter, and cables.

Connecting the UCM6200 Series

Provides step-by-step instructions for connecting the UCM6202, UCM6204, and UCM6208 devices.

Safety Compliances and Warranty

Details safety compliances, warranty policy, and important warnings regarding power adapters for the UCM6200.

Getting Started with UCM6200

Using the UCM6200 Interfaces

Explains how to use the LCD menu, LED indicators, and Web GUI for device configuration and operation.

Accessing the Web GUI

Guides users on how to access the UCM6200's Web GUI through a web browser for configuration.

Setup Wizard and Basic Configurations

Describes the initial setup wizard and how to configure Web GUI languages for user convenience.

Saving Changes and Making First Call

Explains how to save configurations and guides users through making their first call with the UCM6200.

System Settings and Management

User Management and Access Control

Covers user management, creating accounts, defining privileges, and accessing the user portal for system administration.

Network Configuration

Details network settings including basic configuration, 802.1X, static routes, port forwarding, OpenVPN, and DDNS.

Firewall and Security

Explains firewall configurations, static and dynamic defense, and Fail2ban for system security and intrusion prevention.

Server and Email Configurations

Covers configuring LDAP server, HTTP server, and email settings for notifications and fax delivery.

Time and Storage Management

Details time settings, NTP server configuration, and managing recording storage for calls and other data.

Login and System Events

Covers login timeout settings, Google service integration, and monitoring system events and alerts for system health.

Provisioning and Device Management

Zero Config Provisioning Overview

Introduces the Zero Config feature for automated provisioning of Grandstream SIP devices via web interface or configuration files.

Configuration Architecture and Methods

Explains the layered configuration architecture and the three methods for auto-provisioning SIP devices.

Global, Model, and Device Configurations

Details configuring global policies, model templates, and device-specific settings for endpoint provisioning.

Device Management and Updates

Covers creating, managing, and updating device configurations and model templates for endpoint provisioning.

Extension Management

Creating SIP, IAX, and FXS Extensions

Guides on creating new SIP, IAX, and FXS extensions, detailing their configuration parameters.

Batch Extension Management

Explains how to batch add SIP and IAX extensions for efficient bulk configuration.

Extension Management and Export/Import

Covers managing extensions, exporting/importing configurations, emailing user details, and enabling multiple registrations.

SMS Message Support

Describes the built-in SIP SMS message support for Grandstream GXP/GXV phones.

Trunk Configuration

Analog Trunk Configuration

Details the configuration parameters for analog trunks, including channels, SLA mode, and polarity.

PSTN Detection

Explains how to use PSTN detection to identify busy tones, polarity reversal, and current disconnect.

VoIP Trunk Configuration

Covers configuring VoIP trunks, including SIP peer and register trunks, and IAX trunks for external connectivity.

Direct Outward Dialing (DOD)

Explains the Direct Outward Dialing (DOD) service for connecting subscribers to outside lines directly with specific caller ID.

SLA Station Configuration

SLA Station Configuration

Details how to configure SLA stations to map phone keys to external lines for monitoring analog trunk status.

SLA Station Sample Configuration

Provides a practical example of configuring SLA stations and MPK settings for monitoring analog trunks.

Call Routing Rules

Outbound Route Configuration

Explains how to configure outbound calling rules, patterns, and priorities for dialing through different trunks.

Outbound Blacklist

Describes how to configure a blacklist for outbound routes to prevent calls to specific numbers or patterns.

Inbound Route Configuration

Details configuring inbound routes, DID patterns, and default destinations for incoming calls.

FAX Intelligent Routing

Explains how the UCM6200 automatically detects and routes Fax or phone signals to the correct destination.

Blacklist Configurations

Covers enabling and managing the blacklist feature for all inbound routes to block unwanted calls.

Conference Bridge Management

Conference Bridge Configuration

Details how to create, edit, and manage conference bridges, including participant management and call recordings.

Conference Management and Control

Explains conference settings, participant controls via web GUI and IVR, and managing active calls.

Record Conference Calls

Guides on enabling and retrieving recorded conference calls, managing recording files.

Conference Schedule Management

Conference Schedule Configuration

Covers creating, editing, and viewing scheduled conferences, including synchronization with Google Calendar.

Conference Schedule Cleanup Options

Details options for automatically cleaning up scheduled conference data based on configured time intervals.

Interactive Voice Response (IVR)

Configure IVR

Explains how to create, edit, and delete IVR configurations, including basic settings and DID destinations.

IVR Key Pressing Events and Prompts

Details configuring key pressing events, welcome prompts, digit timeouts, and custom prompts for IVR menus.

IVR Black/White List

Describes setting up blacklists and whitelists in IVR to restrict or allow access to specific extensions.

Voice Prompt Language Settings

Download and Install Voice Prompt Packages

Guides on downloading, installing, and managing voice prompt packages for different languages on the UCM6200.

Customize Specific Voice Prompts

Explains how to upload and use single custom voice prompts for specific IVR scenarios.

Voicemail Management

Voicemail Configuration Settings

Details configuring voicemail settings like greetings, message limits, effective message time, and caller ID announcements.

Accessing Voicemail and Email Settings

Explains how to access voicemail via phone keypad and configure voicemail to email settings for message delivery.

Voicemail Group Configuration

Covers creating and configuring voicemail groups to forward messages to multiple extensions simultaneously.

Ring Group Configuration

Configure Ring Group

Details configuring ring groups, including members, ring strategy, and music on hold settings.

Remote Extension Integration

Explains how to include remote extensions from a peer UCM6200 in ring groups using SIP peer trunks and LDAP sync.

Paging and Intercom Group

Paging and Intercom Group Configuration

Covers configuring paging and intercom groups for broadcasting announcements to multiple phones simultaneously.

Call Queue Management

Call Queue Configuration

Details setting up call queues with various strategies, music on hold, and agent management for efficient call distribution.

Agent Login and Recording Settings

Explains configuring agent login/logout settings and managing queue recordings for performance analysis.

Extension Groups Management

Extension Group Configuration and Usage

Covers creating and using extension groups for better management and applying configurations like source caller ID filtering.

Pickup Groups Configuration

Pickup Group Configuration

Details setting up pickup groups to allow extensions to answer calls for other members within the same group.

Pickup Feature Code Configuration

Explains how to configure the feature code used for picking up calls within a pickup group.

Music On Hold Settings

Music On Hold Class and File Management

Covers configuring music on hold classes and uploading/managing audio files for playing music during calls.

Fax and T.38 Settings

Fax and T.38 Settings

Details configuring fax settings, including error correction, transfer rates, and fax mode for T.30/T.38 support.

Fax Configuration Scenarios

Provides sample configurations for receiving faxes from PSTN lines and sending faxes to email addresses.

Asterisk Manager Interface (AMI)

AMI Configuration and Security

Explains Asterisk Manager Interface (AMI) access, configuration, and crucial security warnings for untrusted networks.

Busy Camp-On Feature

Busy Camp-on Feature Configuration

Describes the busy camp-on/call completion feature for informing callers when a called party becomes available.

Follow Me Feature

Follow Me Configuration

Guides on setting up the Follow Me feature to direct calls to multiple numbers or devices for user availability.

Speed Dial Configuration

One-Key Dial Configuration

Details setting up system-wide speed dial access using one or two digits on the keypad for quick dialing.

Direct Inward System Access (DISA)

DISA Configuration

Explains Direct Inward System Access (DISA) for users to access PBX resources and dial out from external locations.

Callback Feature

Callback Configuration

Describes the callback feature for reducing long-distance call costs by routing calls through the PBX.

BLF and Event List Monitoring

BLF Monitoring

Explains how to configure BLF for monitoring extensions, ring groups, call queues, and parking lots.

Event List Configuration

Details setting up event lists to monitor local and remote extensions' status via web GUI or SIP trunks.

Dial by Name Directory

Dial by Name Configuration

Covers creating Dial by Name directories and configuring search types for easy contact lookup via phone keypad.

WakeUp Service Setup

Wakeup Service Setup Methods

Explains the three methods for setting up WakeUp Service: using admin login, user portal, or feature code.

Active Calls and Monitoring

Monitoring Active Calls

Describes how to monitor active calls, view status, hang up calls, and use call monitoring features like listen, whisper, and barge.

Call Features and Feature Codes

Feature Codes Overview

Lists and explains various call feature codes for blind transfer, attended transfer, call park, DND, call forward, and more.

DND and Call Forward Features

Details configuring Do Not Disturb (DND), Call Forward Busy, Call Forward No Answer, and Call Forward Unconditional.

Call Monitoring and Pickup Features

Explains call park, retrieve parked calls, and monitoring features like Listen Spy, Whisper Spy, and Barge Spy.

Internal Options Configuration

General and Extension Preferences

Covers general system preferences and extension settings like password enforcement and extension ranges.

Custom Prompts and Jitter Buffer

Details managing custom prompts, configuring jitter buffer, RTP settings, payload types, and PIN groups.

IAX Settings

General and Registration Settings

Covers general IAX settings like bind address and compatibility, and registration options like expiry and thread count.

Static Defense and Trunk Options

Details IAX static defense settings for IP addresses and trunk options like frequency and time stamps.

SIP Settings

General SIP Settings

Covers general SIP settings such as realm, UDP port, IP address binding, and guest call handling.

Session Timer and TCP/TLS Settings

Details SIP session timer modes, TCP/TLS enabling, and certificate management for secure connections.

NAT and ToS Settings

Explains SIP NAT settings for handling IP addresses behind NAT and ToS settings for packet prioritization.

Ports Configuration

Analog Port Signaling and ACIM Settings

Covers FXS port signaling preferences and FXO port ACIM settings, including tone region selection.

Advanced Analog Port Settings

Details advanced FXO and FXS opermode settings, TISS override, PCMA override, and ring detection.

Value-Added Features

FAX Sending and Announcements Center

Describes fax sending via web UI and the Announcements Center feature for pre-recorded voice messages to groups.

Group Settings for Announcements

Covers configuring groups and assigning custom prompts for the Announcements Center feature.

Property Management System (PMS) Integration

PMS Supported Features and Basic Settings

Lists PMS features supported by Mitel/HMobile and details basic settings for connecting to the HMobile platform.

Room Status and Wake Up Service Management

Covers creating and managing rooms, viewing room status, and configuring PMS wake-up services.

Mini Bar and Consumer Goods Billing

Explains the configuration of Mini Bar services and consumer goods billing features within the PMS module.

Customer Relationship Management (CRM)

SugarCRM Configuration and Integration

Details configuring SugarCRM integration, including server address and contact lookup settings.

Salesforce CRM Integration

Covers configuring Salesforce CRM integration, including user credentials and security token setup.

Status and Reporting

PBX Status Monitoring

Provides an overview of monitoring PBX status for trunks, extensions, queues, conference rooms, interfaces, and parking lots.

System Status Monitoring

Details monitoring system status, including general hardware/software info, network, storage, and resource usage.

System Events and Alert Logging

Covers monitoring system events, configuring alert lists, viewing alert logs, and setting up alert contacts for notifications.

CDR and Call Reporting

Explains Call Detail Records (CDR), filtering reports, viewing call details, and downloading CDR files.

CDR Statistics and Recording Files

Details CDR statistics for call analysis and managing recorded call files via the web GUI.

API Configuration

API Access and Authentication

Covers enabling API access, configuring TLS settings, authentication, and permitted IP addresses for third-party integration.

Upgrading and Maintenance

Firmware Upgrading Methods

Explains methods for upgrading firmware via network (TFTP/HTTP/HTTPS) or local upload from a PC.

Backup and Restore Operations

Covers backing up and restoring UCM6200 configurations, including data synchronization via SFTP.

System Maintenance and Cleanup

Details system maintenance tasks like cleaning CDR/files, resetting the device, and rebooting.

Syslog and Troubleshooting Tools

Explains configuring syslog for logging and using troubleshooting tools like Ethernet capture, ping, and traceroute.

Analog Trunk Troubleshooting

Covers troubleshooting analog trunk issues using record trace, key dial-up FXO, and service check features.

Network Status and Remote Access

Details checking network status, managing remote access, and enabling/disabling SSH access for debugging.

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