UCM6200 Series User Manual
alternative ring tone to the UAS.
Select an audio file to play as the welcome prompt for the IVR. Click on "Prompt" to
add additional audio file under web GUI->Internal Options->IVR Prompt.
Configure the timeout between digit entries. After the user enters a digit, the user
needs to enter the next digit within the timeout. If no digit is detected within the
timeout, the UCM6200 will consider the entries complete. The default timeout is 3
seconds.
After playing the prompts in the IVR, the UCM6200 will wait for the DTMF entry within
the timeout (in seconds). If no DTMF entry is detected within the timeout, a timeout
prompt will be played. The default setting is 10 seconds.
Select the prompt message to be played when timeout occurs.
Select the prompt message to be played when an invalid extension is pressed.
Response Timeout
Repeat Loops
Configure the number of times to repeat the prompt if no DTMF input is detected.
When the loop ends, it will go to the timeout destination if configured, or hang up. The
default setting is 3.
Configure the number of times to repeat the prompt if the DTMF input is invalid. When
the loop ends, it will go to the invalid destination if configured, or hang up. The default
setting is 3.
Select the voice prompt language to be used for this IVR. The default setting is
"Default" which is the selected voice prompt language under web GUI->PBX-
>Internal Options->Language. The dropdown list shows all the current available
voice prompt languages on the UCM6200. To add more languages in the list, please
download voice prompt package by selecting "Check Prompt List" under web GUI-
>PBX->Internal Options->Language.
Key Press Event:
Press 0
Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9
Press *
Timeout
Select the event for each key pressing for 0-9, *, Timeout and Invalid. The event
options are:
• Extension
• Voicemail
• Conference Rooms
• Voicemail Group
• IVR
• Ring Group
• Queues
• Page Group
• Fax
• Custom Prompt
• Hangup
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