Grandstream Networks UCM6206 - IVR Key Pressing Events and Prompts

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UCM6200 Series User Manual
IVR
Configure IVR
IVR configurations can be accessed under the UCM6200 Web GUI->PBX->Call Features->IVR. Users could
create, edit, view and delete an IVR.
• Click on "Create New IVR" to add a new IVR.
• Click on to edit the IVR configuration.
• Click on to delete the IVR.
Table 66: IVR Configuration Parameters
Basic Settings
Name
Configure the name of the IVR. Letters, digits, _ and - are allowed.
Extension
Enter the extension number for users to access the IVR.
DID Destination
This option shows up only when "By DID" is selected. This controls the destination
that can be reached by the external caller via the inbound route. The DID destination
are:
• Extension
• Conference
• Call Queue
• Ring Group
• Paging/Intercom Groups
• Voicemail Groups
• Fax Extension
• Dial by Name
• All
Dial Trunk
If enabled, all callers to the IVR is allowed to use trunk. The permission must be
configured for the users to use the trunk first. The default setting is "No".
Permission
Assign permission level for outbound calls if "Dial Trunk" is enabled. The available
permissions are "Internal", "Local", "National" and "International" from the lowest level
to the highest level. The default setting is "Internal". If the user tries to dial outbound
calls after dialing into the IVR, the UCM6200 will compared the IVR's permission level
with the outbound route's privilege level. If the IVR's permission level is higher than
(or equal to) the outbound route's privilege level, the call will be allowed to go through.
Replace Caller ID
If enabled, the UCM will replace the caller display name with the IVR name the caller
know whether the call is incoming from a direct extension or an IVR.
Alert Info
When present in an INVITE request, the alert-Info header field specifies and