Grandstream Networks UCM6206 - Call Queue Management; Call Queue Configuration

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UCM6200 Series User Manual

• Click on to edit the paging/intercom group.

• Click on to delete the paging/intercom group.

• Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the SIP

INVITE message sent to the callee in paging/intercom call.

Figure 141: Page/Intercom Group Settings

• The UCM6200 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and

the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the

"Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature

Codes directly.

Main Page

Gnu Gpl Information3
Table of Contents4
Change Log22
Firmware Version 1.0.13.1422
Firmware Version 1.0.12.1922
Firmware Version 1.0.11.2723
Firmware Version 1.0.0.724
Welcome25
Product Overview26
Technical Specifications26
Table 1: Technical Specifications26
Installation29
Equipment Packaging29
Connect Your UCM620029
Connect the UCM620229
Table 2: UCM6200 Equipment Packaging29
Figure 1: UCM6202 Front View29
Connect the UCM620430
Figure 2: UCM6202 Back View30
Figure 3: UCM6204 Front View30
Connect the UCM620831
Figure 4: UCM6204 Back View31
Safety Compliances32
Warranty32
Figure 5: UCM6208 Front View32
Figure 6: UCM6208 Back View32
Getting Started33
Use the LCD Menu33
Table 3: LCD Menu Options33
Use the LED Indicators35
Use the Web GUI35
Access Web GUI35
Table 4: UCM6202/UCM6204 LED Indicators35
Table 5: UCM6208 LED Indicators35
Figure 7: UCM6204 Web GUI Login Page36
Setup Wizard37
Figure 8: UCM6200 Setup Wizard37
Web GUI Configurations38
Web GUI Languages38
Figure 9: UCM6200 Web GUI Language38
Save and Apply Changes39
Make Your First Call39
System Settings40
User Management40
User Information40
Figure 10: User Management Page Display40
Table 6: User Management->Create New User41
Figure 11: Create New User41
Custom Privilege42
Figure 12: User Management - New Users42
Figure 13: General User43
User Portal44
Figure 14: Create New Custom Privilege44
Figure 15: Edit User Information by Super Admin45
Figure 16: User Portal Login45
Concurrent Multi-User Login46
Operation Log46
Figure 17: User Portal Layout46
Figure 18: Multiple User Operation Error Prompt46
Table 7: Operation Log Column Header47
Figure 19: Operation Logs47
Change Password48
Figure 20: Operation Logs Filter48
Change Binding Email49
Figure 21 : Change Password49
Figure 22: Change Binding Email49
Network Settings50
Basic Settings50
Table 8: Change Binding Email Option50
Table 9: UCM6200 Network Settings->Basic Settings50
Figure 23: UCM6200 Network Interface Method: Route54
Figure 24: UCM6200 Network Interface Method: Switch55
DHCP Client List56
Figure 25: UCM6200 Network Interface Method: Dual56
Figure 26: DHCP Client List56
Figure 27: Add MAC Address Bind57
Figure 28: Batch Add MAC Address Bind57
Table 10: UCM6200 Network Settings->802.1X58
Figure 29: UCM6200 Using 802.1X as Client58
Figure 30: UCM6200 Using 802.1X EAP-MD558
Static Routes59
Table 11: UCM6200 Network Settings->Static Routes59
Figure 31: UCM6204 Static Route Sample60
Port Forwarding61
Table 12: UCM6200 Network Settings->Port Forwarding61
Figure 32: UCM6204 Static Route Configuration61
Figure 33: Create New Port Forwarding62
Openvpn63
Table 13: UCM6200 Settings -> Network Settings -> Open VPN63
Figure 34: UCM6200 Port Forwarding Configuration63
Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding63
DDNS Settings64
Figure 36: Open VPN Feature on the UCM620064
Figure 37: Register Domain Name on Noip.com65
Figure 38: UCM6200 DDNS Setting65
Firewall66
Static Defense66
Figure 39: Using Domain Name to Connect to UCM620066
Table 14: UCM6200 Firewall->Static Defense->Current Service67
Table 15: Typical Firewall Settings67
Table 16: Firewall Rule Settings68
Figure 40: Create New Firewall Rule68
Dynamic Defense69
Table 17: UCM6200 Firewall Dynamic Defense69
Fail2Ban70
Table 18: Fail2Ban Settings70
Figure 41: Configure Dynamic Defense70
LDAP Server71
LDAP Server Configurations71
Figure 42: LDAP Server Configurations72
Figure 43: Default LDAP Phonebook DN72
LDAP Phonebook73
Figure 44: Default LDAP Phonebook Attributes73
Figure 45: LDAP Server->LDAP Phonebook73
Figure 46: Add LDAP Phonebook74
Figure 47: Edit LDAP Phonebook74
Figure 48: Import Phonebook75
Figure 49: Phonebook CSV File Format75
LDAP Client Configurations76
Figure 50: LDAP Phonebook after Import76
Figure 51: Export Selected LDAP Phonebook76
Figure 52: LDAP Client Configurations77
HTTP Server78
Table 19: HTTP Server Settings78
Figure 53: GXP2200 LDAP Phonebook Configuration78
Email Settings79
Table 20: Email Settings79
Email Templates80
Figure 54: UCM6200 Email Settings80
Figure 55: Email Templates80
Email Send Log81
Figure 56: Conference Schedule Template81
Figure 57: Email Send Log81
Time Settings82
Auto Time Updating82
Table 21: Email Log82
Figure 58: Email Logs82
Table 22: Time Auto Updating83
Set Time Manually84
Office Time84
Figure 59: Set Time Manually84
Table 23: Create New Office Time85
Figure 60: Create New Office Time85
Holiday86
Table 24: Create New Holiday86
Figure 61: Settings->Time Settings->Office Time86
Figure 62: Create New Holiday86
Figure 63: Settings->Time Settings->Holiday87
NTP Server88
Recordings Storage88
Figure 64: Settings->Recordings Storage88
Figure 65: Recordings Storage Prompt Information89
Figure 66: Recording Storage Category89
Login Settings90
Figure 67: Login Timeout Settings90
Google Service Settings Support91
Figure 68: Google Service Settings->Oauth2.0 Authentication91
Figure 69: Google Service->New Project92
Figure 70: Google Service->Create New Credential92
Figure 71: Google Service->Oauth2.0 Login93
Provisioning94
Overview94
Configuration Architecture for End Point Device94
Auto Provisioning Settings95
Figure 72: Zero Config Configuration Architecture for End Point Device95
Figure 73: UCM6200 Zero Config96
Table 25: Auto Provision Settings97
Figure 74: Auto Provision Settings97
Discovery98
Global Configuration99
Global Policy99
Figure 75: Auto Discover99
Figure 76: Discovered Devices99
Table 26: Global Policy Parameters->Localization100
Figure 77: Global Policy Categories100
Table 27: Global Policy Parameters->Phone Settings101
Table 28: Global Policy Parameters->Contact List102
Table 29: Global Policy Parameters->Maintenance104
Table 30: Global Policy Parameters->Network Settings105
Table 31: Global Policy Parameters->Customization106
Global Templates107
Table 32: Create New Template107
Figure 78: Edit Global Template108
Model Configuration109
Model Templates109
Table 33: Create New Model Template109
Figure 79: Edit Model Template110
Model Update111
Figure 80: Template Management111
Device Configuration112
Create New Device112
Figure 81: Upload Model Template Manually112
Manage Devices113
Figure 82: Create New Device113
Figure 83: Manage Devices113
Figure 84: Edit Device114
Figure 85: Edit Customize Device Settings116
Figure 86: Add P Value in Customize Device Settings117
Figure 87: Modify Selected Devices - same Model118
Figure 88: Modify Selected Devices - Different Models119
Sample Application120
Figure 89: Device List in Zero Config120
Figure 90: Zero Config Sample - Global Policy121
Figure 91: Zero Config Sample - Device Preview 1122
Figure 92: Zero Config Sample - Device Preview 2123
Figure 93: Zero Config Sample - Device Preview 3124
Extensions125
Create New User125
Create New SIP Extension125
Figure 94: Create New Device125
Table 34: SIP Extension Configuration Parameters->Basic Settings126
Table 35: SIP Extension Configuration Parameters->Media127
Table 36: SIP Extension Configuration Parameters->Features128
Create New IAX Extension131
Table 37: SIP Extension Configuration Parameters->Specific Time131
Table 38: IAX Extension Configuration Parameters->Basic Settings131
Table 39: IAX Extension Configuration Parameters->Media132
Table 40: IAX Extension Configuration Parameters->Features133
Create New FXS Extension135
Table 41: IAX Extension Configuration Parameters->Specific Time135
Table 42: FXS Extension Configuration Parameters->Basic Settings135
Table 43: FXS Extension Configuration Parameters->Media136
Table 44: FXS Extension Configuration Parameters->Features137
Batch Add Extensions140
Batch Add SIP Extensions140
Table 45: FXS Extension Configuration Parameters->Specific Time140
Table 46: Batch Add SIP Extension Parameters140
Batch Add IAX Extensions143
Table 47: Batch Add IAX Extension Parameters143
Search and Edit Extension145
Figure 95: Manage Extensions145
Export Extensions146
Import Extensions146
Figure 96: Export Extensions146
Table 48: SIP Extensions Imported File Example147
Figure 97: Import Extensions147
Figure 98: Import File147
Table 49: IAX Extensions Imported File Example150
Table 50: FXS Extensions Imported File Example152
Email to User154
Figure 99: Import Error154
Figure 100: Auto Record Empty154
Figure 101: Email to User - Prompt Information155
Figure 102: Account Registration Information and QR Code155
Figure 103: LDAP Client Information and QR Code156
Multiple Registrations Per Extension157
Figure 104: Multiple Registrations Per Extension157
Figure 105: Extension - Concurrent Registration157
SMS Message Support158
Figure 106: SMS Message Support158
Trunks159
Analog Trunks159
Analog Trunk Configuration159
Table 51: Analog Trunk Configuration Parameters159
PSTN Detection162
Figure 107: UCM6200 FXO Tone Settings162
Figure 108: UCM6200 PSTN Detection163
Figure 109: UCM6200 PSTN Detection: Auto Detect163
Table 52: PSTN Detection for Analog Trunk164
Figure 110: UCM6200 PSTN Detection: Semi-Auto Detect164
VOIP Trunks165
Table 53: Create New SIP Trunk166
Table 54: SIP Register Trunk Configuration Parameters167
Table 55: SIP Peer Trunk Configuration Parameters170
Table 56: Create New IAX Trunk173
Table 57: IAX Register Trunk Configuration Parameters173
Table 58: IAX Peer Trunk Configuration Parameters174
Direct Outward Dialing (DOD)175
Figure 111: DOD Extension Selection176
Figure 112: Edit DOD177
Sla Station178
Create/Edit SLA Station178
Table 59: SLA Station Configuration Parameters178
Figure 113: SLA Station178
Sample Configuration179
Figure 114: Enable SLA Mode for Analog Trunk179
Figure 115: Analog Trunk with SLA Mode Enabled179
Figure 116: SLA Example - SLA Station180
Figure 117: SLA Example - MPK Configuration180
Call Routes181
Outbound Routes181
Table 60: Outbound Route Configuration Parameters181
Outbound Blacklist183
Inbound Routes184
Inbound Rule Configurations184
Table 61: Inbound Rule Configuration Parameters184
Figure 118: Country Codes184
Inbound Route: Prepend Example186
Inbound Route: Multiple Mode187
Figure 119: Inbound Route Feature: Prepend187
FAX Intelligent Route188
Figure 120: Inbound Route - Multiple Mode188
FAX with Two Media189
Blacklist Configurations189
Figure 121: Blacklist Configuration Parameters189
Figure 122: Blacklist Csv File190
Conference Bridge191
Conference Bridge Configurations191
Table 62: Conference Bridge Configuration Parameters191
Table 63: Conference Settings192
Join a Conference Call193
Invite Other Parties to Join Conference193
Figure 123: Conference193
During the Conference194
Figure 124: Conference Invitation from Web GUI194
Table 64: Conference Caller IVR Menu195
Record Conference196
Figure 125: Conference Recording196
Conference Schedule197
Conference Schedule Configuration197
Table 65: Conference Schedule Parameters197
Figure 126: Conference Schedule199
Ivr201
Configure IVR201
Table 66: IVR Configuration Parameters201
Black/White List in IVR203
Figure 127: Black/White List203
Create Custom Prompt204
Figure 128: Click on Prompt to Create IVR Prompt204
Language Settings for Voice Prompt205
Download and Install Voice Prompt Package205
Figure 129: Language Settings for Voice Prompt205
Figure 130: Voice Prompt Package List206
Figure 131: New Voice Prompt Language Added206
Customize Specific Prompt207
Figure 132: Upload Single Voice Prompt for Entire Language Pack207
Voicemail208
Configure Voicemail208
Table 67: Voicemail Settings208
Access Voicemail209
Table 68: Voicemail IVR Menu209
Voicemail Email Settings210
Table 69: Voicemail Email Settings210
Configure Voicemail Group211
Figure 133: Voicemail Email Settings211
Table 70: Voicemail Group Settings212
Figure 134: Voicemail Group212
Ring Group213
Configure Ring Group213
Table 71: Ring Group Parameters213
Figure 135: Ring Group213
Remote Extension in Ring Group215
Figure 136: Ring Group Configuration215
Figure 137: Sync LDAP Server Option216
Figure 138: Manually Sync LDAP Server216
Figure 139: Ring Group Remote Extension217
Paging and Intercom Group218
Configure Paging/Intercom Group218
Table 72: Paging/Intercom Group Configuration Parameters218
Figure 140: Paging/Intercom Group218
Figure 141: Page/Intercom Group Settings219
Call Queue220
Configure Call Queue220
Table 73: Call Queue Configuration Parameters220
Figure 142: Call Queue220
Figure 143: Agent Login Settings223
Extension Groups224
Configure Extension Groups224
Using Extension Groups224
Figure 144: Edit Extension Group224
Figure 145: Select Extension Group in Outbound Route225
Pickup Groups226
Configure Pickup Groups226
Configure Pickup Feature Code226
Figure 146: Edit Pickup Group226
Figure 147: Edit Pickup Feature Code227
Music on Hold228
Figure 148: Music on Hold Default Class228
Figure 149: Play Custom Prompt229
Figure 150: Information Prompt230
Figure 151: Record Custom Prompt230
Fax/T.38231
Configure Fax/T.38231
Table 74: FAX/T.38 Settings231
Sample Configuration to Receive Fax from PSTN Line232
Figure 152: Configure Analog Trunk Without Fax Detection233
Figure 153: Configure Extension for Fax Machine: FXS Extension233
Figure 154: Configure Extension for Fax Machine: Analog Settings234
Figure 155: Configure Inbound Rule for Fax234
Sample Configuration for Fax-To-Email235
Figure 156: Create Fax Extension235
Figure 157: Inbound Route to Fax Extension236
Asterisk Manager Interface (Restricted Access)237
Busy Camp-On238
Follow Me239
Figure 158: Create Follow Me239
Figure 159: Edit Follow Me239
Table 75: Follow Me Settings240
Table 76: Follow Me Options241
Speed Dial242
Figure 160: Configure Speed Dial242
Figure 161: Speed Dial Destinations242
Disa243
Table 77: DISA Settings243
Figure 162: Create New DISA243
Callback Feature245
Table 78: Callback Configuration Parameters245
Blf and Event List247
Blf247
Event List247
Table 79: Event List Settings247
Figure 163: Create New Event List248
Dial by Name250
Dial by Name Configuration250
Figure 164: Create Dial by Name Group250
Figure 165: Configure Extension First Name and Last Name251
Figure 166: Dial by Name Group in IVR Key Pressing Events252
Figure 167: Dial by Name Group in Inbound Rule253
Wakeup Service254
Wakeup Service Using Admin Login254
Table 80: Wakeup Service254
Figure 168: Create New Wakeup Service254
Wakeup Service from User Portal255
Wakeup Service Using Feature Code255
Active Calls and Monitor256
Active Calls Status256
Figure 169: Status->PBX Status->Active Calls - Ringing256
Figure 170: Status->PBX Status->Active Calls - Call Established256
Hang up Active Calls257
Call Monitor257
Figure 171: Configure to Monitor an Active Call257
Call Features259
Feature Codes259
Table 81: UCM6200 Feature Codes259
Figure 172: Enable/Disable Feature Codes263
Call Recording264
Call Park264
Park a Call264
Figure 173: Download Recording File from CDR Page264
Figure 174: Download Recording File from Recording Files Page264
Retrieve the Parked Call265
Enable Spy265
Internal Options266
Internal Options/General266
Table 82: Internal Options/General266
Internal Options/Custom Prompt268
Record New Custom Prompt268
Figure 175: Record New Custom Prompt268
Upload Custom Prompt269
Download All Custom Prompt269
Figure 176: Upload Custom Prompt269
Figure 177: Download All Custom Prompt269
Internal Options/Jitter Buffer270
Internal Options/Rtp Settings270
Table 83: Internal Options/Jitter Buffer270
Table 84: Internal Options/Rtp Settings270
Internal Options/Payload271
Internal Options/Pin Groups271
Table 85: Internal Options/Payload271
Table 86: Internal Options/Pin Group272
Figure 178: Create New PIN Group272
Figure 179: PIN Members272
Figure 180: Outbound PIN273
Figure 181: CDR Record273
Iax Settings274
IAX Settings/General274
IAX Settings/Registration274
Table 87: IAX Settings/General274
Table 88: IAX Settings/Registration274
IAX Settings/Static Defense275
Table 89: IAX Settings/Static Defense275
Sip Settings276
SIP Settings/General276
SIP Settings/Misc276
Table 90: SIP Settings/General276
Table 91: SIP Settings/Misc276
SIP Settings/Session Timer277
SIP Settings/Tcp and TLS277
Table 92: SIP Settings/Session Timer277
Table 93: SIP Settings/Tcp and TLS277
SIP Settings/Nat278
SIP Settings/Tos278
Table 94: SIP Settings/Nat278
Table 95: SIP Settings/Tos278
Ports Config281
Table 96: Internal Options/Ports Config281
Figure 182: FXS Ports Signaling Preference281
Figure 183: FXO Ports ACIM Settings281
Value-Added Features283
FAX Sending283
Announcements Center283
Figure 184: Fax Sending in Web UI283
Announcements Center Settings284
Table 97: Announcements Center Settings284
Figure 185: Announcements Center284
Group Settings285
Table 98: Group Settings285
Figure 186: Announcements Center Group Configuration285
Figure 187: Announcements Center Code Configuration286
Figure 188: Announcements Center Example286
Pms287
Basic Settings287
Table 99: PMS Supported Features287
Room Status288
Table 100: PMS Basic Settings288
Figure 189: Create New Room288
Wake up Service289
Figure 190: Room Status289
Figure 191: Add Batch Rooms289
Table 101: PMS Wake up Service290
Figure 192: Create New Wake up Service290
Figure 193: Wakeup Call Executed290
Mini Bar291
Table 102: Create New Mini Bar291
Figure 194: Create New Mini Bar291
Table 103: Create New Maid292
Figure 195: Create New Maid292
Figure 196: Create New Consumer Goods292
Figure 197: Mini Bar293
Crm294
Sugarcrm294
Table 104: Sugarcrm Settings294
Figure 198: Sugarcrm Basic Settings294
Salesforce CRM295
Figure 199: CRM User Settings295
Table 105: Salesforce Settings296
Figure 200: Salesforce Basic Settings296
Figure 201: Salesforce User Settings297
Status and Reporting298
PBX Status298
Trunks298
Table 106: Trunk Status298
Figure 202: Status->PBX Status298
Figure 203: Trunk Status298
Extensions299
Figure 204: Extension Status299
Queues300
Table 107: Extension Status300
Conference Rooms301
Table 108: Agent Status301
Figure 205: Queue Status301
Figure 206: Conference Room Status301
Interfaces Status302
Table 109: Interface Status Indicators302
Figure 207: UCM6204 Interfaces Status302
Parking Lot303
Table 110: Parking Lot Status303
Figure 208: Parking Lot Status303
System Status304
General304
Network304
Table 111: System Status->General304
Storage Usage305
Table 112: System Status->Network305
Resource Usage306
Figure 209: System Status->Storage Usage306
Figure 210: System Status->Resource Usage306
System Events307
Alert Events List307
Figure 211: System Events->Alert Events Lists: Disk Usage307
Figure 212: System Events->Alert Events Lists: External Disk Usage308
Figure 213: System Events->Alert Events Lists: Memory Usage308
Alert Log309
Figure 214: System Events->Alert Events Lists: System Reboot309
Figure 215: System Events->Alert Events Lists: System Crash309
Figure 216: System Events->Alert Log310
Figure 217: Filter for Alert Log310
Alert Contact311
Cdr311
Table 113: CDR Filter Criteria311
Figure 218: CDR Filter311
Figure 219: Call Report313
Figure 220: Call Report Entry with Audio Recording File314
CDR Improvement315
Figure 221: Automatic Download Settings315
Downloaded CDR File316
Figure 222: CDR Report316
Figure 223: Detailed CDR Information316
Figure 224: Downloaded CDR File Sample316
Figure 225: Downloaded CDR File Sample - Source Channel and Dest Channel 1316
Statistics317
Figure 226: Downloaded CDR File Sample - Source Channel and Dest Channel 2317
Figure 227: CDR Statistics317
Recording Files318
Table 114: CDR Statistics Filter Criteria318
Figure 228: CDR->Recording Files318
API Configuration319
Table 115: API Configuration Files319
Upgrading and Maintenance320
Upgrading320
Upgrading Via Network320
Figure 229: Network Upgrade320
Upgrading Via Local Upload321
Table 116: Network Upgrade Configuration321
Figure 230: Local Upgrade321
Figure 231: Upgrading Firmware Files322
Figure 232: Reboot UCM6200322
No Local Firmware Servers323
Backup323
Backup/Restore323
Figure 233: Create New Backup324
Figure 234: Restore Warning324
Figure 235: Backup / Restore325
Figure 236: Local Backup325
Data Sync326
Table 117: Data Sync Configuration326
Figure 237: Data Sync326
Restore Configuration from Backup File327
Cleaner327
Figure 238: Restore UCM6200 from Backup File327
Table 118: Cleaner Configuration328
Figure 239: Cleaner328
USB/SD Card Files Cleanup329
Table 119: USB/SD Card Files Cleanup329
Figure 240: USB/SD Card Files Cleanup329
Reset and Reboot330
Syslog330
Figure 241: Reset and Reboot330
Troubleshooting331
Ethernet Capture331
Table 120: Ethernet Capture331
Figure 242: Ethernet Capture331
IP Ping332
Traceroute332
Figure 243: Ping332
Analog Record Trace333
Figure 244: Traceroute333
Figure 245: Troubleshooting Analog Trunks333
Service Check334
Figure 246: a Key Dial-Up FXO334
Figure 247: Service Check334
Network Status335
Remote Access335
SSH Access335
Figure 248: Network Status335
Figure 249: SSH Access336
Experiencing the Ucm6200 Series Ip Pbx337

Grandstream Networks UCM6206 - Call Queue Management; Call Queue Configuration

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