Grandstream Networks UCM6200 User Manual

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UCM6200 Series User Manual
Figure 205: Queue Status
The current call status (caller ID, duration), agent status, service level, calls summary (completed/abandoned)
are shown for the call queue. The agent status is defined as below.
Table 108: Agent Status
The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
On the UCM6200, Service Level is defined as the percentage of high-quality calls over all calls in the call queue,
where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
 Click on "Queues", the web page will redirect to call queue configuration page which can also be accessed
via web GUI->PBX->Call Features->Call Queue.
 Click on to refresh the call queue status.
 Click on [ + ] to expand the call queue detail.
 Click on [ - ] to hide the call queue detail.
Conference Rooms
Users could see all the conference room status in this section. It shows all the configured conference rooms,
current users, call duration for each user and conference call.

Grandstream Networks UCM6200 Specifications

General

Brand	Grandstream Networks
Model	UCM6200
Category	IP Phone
Language	English