Grandstream Networks UCM6200

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UCM6200 Series User Manual

Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to

[Table 81: UCM6200 Feature Codes] and [Enable Spy] section for instructions.

Main Page

Default Chapter4
- Table of Contents4
Gnu Gpl Information21
Change Log22
- Firmware Version 1.0.13.1422
- Firmware Version 1.0.12.1922
- Firmware Version 1.0.11.2723
- Firmware Version 1.0.0.724
Welcome25
Product Overview26
- Technical Specifications26
- Table 1: Technical Specifications26
Installation29
- Equipment Packaging29
- Connect Your UCM620029
- Safety Compliances32
- Warranty32
- Figure 5: UCM6208 Front View32
- Figure 6: UCM6208 Back View32
Getting Started33
- Use the LCD Menu33
- Table 3: LCD Menu Options33
- Use the LED Indicators35
- Use the Web GUI35
- Make Your First Call39
System Settings40
- User Management40
  - User Information40
  - Figure 10: User Management Page Display40
  - Table 6: User Management->Create New User41
  - Figure 11: Create New User41
  - Custom Privilege42
  - Figure 12: User Management - New Users42
  - Figure 13: General User43
  - User Portal44
  - Figure 14: Create New Custom Privilege44
  - Figure 15: Edit User Information by Super Admin45
  - Figure 16: User Portal Login45
  - Concurrent Multi-User Login46
  - Operation Log46
  - Figure 17: User Portal Layout46
  - Figure 18: Multiple User Operation Error Prompt46
  - Table 7: Operation Log Column Header47
  - Figure 19: Operation Logs47
  - Change Password48
  - Figure 20: Operation Logs Filter48
  - Change Binding Email49
  - Figure 21 : Change Password49
  - Figure 22: Change Binding Email49
- Network Settings50
  - Basic Settings50
  - Table 8: Change Binding Email Option50
  - Table 9: UCM6200 Network Settings->Basic Settings50
  - Figure 23: UCM6200 Network Interface Method: Route54
  - Figure 24: UCM6200 Network Interface Method: Switch55
  - DHCP Client List56
  - Figure 25: UCM6200 Network Interface Method: Dual56
  - Figure 26: DHCP Client List56
  - Figure 27: Add MAC Address Bind57
  - Figure 28: Batch Add MAC Address Bind57
  - Table 10: UCM6200 Network Settings->802.1X58
  - Figure 29: UCM6200 Using 802.1X as Client58
  - Figure 30: UCM6200 Using 802.1X EAP-MD558
  - Static Routes59
  - Table 11: UCM6200 Network Settings->Static Routes59
  - Figure 31: UCM6204 Static Route Sample60
  - Port Forwarding61
  - Table 12: UCM6200 Network Settings->Port Forwarding61
  - Figure 32: UCM6204 Static Route Configuration61
  - Figure 33: Create New Port Forwarding62
  - Openvpn63
  - Table 13: UCM6200 Settings -> Network Settings -> Open VPN63
  - Figure 34: UCM6200 Port Forwarding Configuration63
  - Figure 35: GXP2160 Web Access Using UCM6202 Port Forwarding63
  - DDNS Settings64
  - Figure 36: Open VPN Feature on the UCM620064
  - Figure 37: Register Domain Name on Noip.com65
  - Figure 38: UCM6200 DDNS Setting65
- Firewall66
  - Static Defense66
  - Figure 39: Using Domain Name to Connect to UCM620066
  - Table 14: UCM6200 Firewall->Static Defense->Current Service67
  - Table 15: Typical Firewall Settings67
  - Table 16: Firewall Rule Settings68
  - Figure 40: Create New Firewall Rule68
  - Dynamic Defense69
  - Table 17: UCM6200 Firewall Dynamic Defense69
  - Fail2Ban70
  - Table 18: Fail2Ban Settings70
  - Figure 41: Configure Dynamic Defense70
- LDAP Server71
  - LDAP Server Configurations71
  - Figure 42: LDAP Server Configurations72
  - Figure 43: Default LDAP Phonebook DN72
  - LDAP Phonebook73
  - Figure 44: Default LDAP Phonebook Attributes73
  - Figure 45: LDAP Server->LDAP Phonebook73
  - Figure 46: Add LDAP Phonebook74
  - Figure 47: Edit LDAP Phonebook74
  - Figure 48: Import Phonebook75
  - Figure 49: Phonebook CSV File Format75
  - LDAP Client Configurations76
  - Figure 50: LDAP Phonebook after Import76
  - Figure 51: Export Selected LDAP Phonebook76
  - Figure 52: LDAP Client Configurations77
- HTTP Server78
- Table 19: HTTP Server Settings78
- Figure 53: GXP2200 LDAP Phonebook Configuration78
- Email Settings79
  - Table 20: Email Settings79
  - Email Templates80
  - Figure 54: UCM6200 Email Settings80
  - Figure 55: Email Templates80
  - Email Send Log81
  - Figure 56: Conference Schedule Template81
  - Figure 57: Email Send Log81
- Time Settings82
  - Auto Time Updating82
  - Table 21: Email Log82
  - Figure 58: Email Logs82
  - Table 22: Time Auto Updating83
  - Set Time Manually84
  - Office Time84
  - Figure 59: Set Time Manually84
  - Table 23: Create New Office Time85
  - Figure 60: Create New Office Time85
  - Holiday86
  - Table 24: Create New Holiday86
  - Figure 61: Settings->Time Settings->Office Time86
  - Figure 62: Create New Holiday86
  - Figure 63: Settings->Time Settings->Holiday87
- NTP Server88
- Recordings Storage88
- Figure 64: Settings->Recordings Storage88
- Figure 65: Recordings Storage Prompt Information89
- Figure 66: Recording Storage Category89
- Login Settings90
- Figure 67: Login Timeout Settings90
- Google Service Settings Support91
- Figure 68: Google Service Settings->Oauth2.0 Authentication91
- Figure 69: Google Service->New Project92
- Figure 70: Google Service->Create New Credential92
- Figure 71: Google Service->Oauth2.0 Login93
Provisioning94
- Overview94
- Configuration Architecture for End Point Device94
- Auto Provisioning Settings95
- Figure 72: Zero Config Configuration Architecture for End Point Device95
- Figure 73: UCM6200 Zero Config96
- Table 25: Auto Provision Settings97
- Figure 74: Auto Provision Settings97
- Discovery98
- Global Configuration99
- Model Configuration109
- Device Configuration112
- Sample Application120
- Figure 89: Device List in Zero Config120
- Figure 90: Zero Config Sample - Global Policy121
- Figure 91: Zero Config Sample - Device Preview 1122
- Figure 92: Zero Config Sample - Device Preview 2123
- Figure 93: Zero Config Sample - Device Preview 3124
Extensions125
- Create New User125
  - Create New SIP Extension125
  - Figure 94: Create New Device125
  - Table 34: SIP Extension Configuration Parameters->Basic Settings126
  - Table 35: SIP Extension Configuration Parameters->Media127
  - Table 36: SIP Extension Configuration Parameters->Features128
  - Create New IAX Extension131
  - Table 37: SIP Extension Configuration Parameters->Specific Time131
  - Table 38: IAX Extension Configuration Parameters->Basic Settings131
  - Table 39: IAX Extension Configuration Parameters->Media132
  - Table 40: IAX Extension Configuration Parameters->Features133
  - Create New FXS Extension135
  - Table 41: IAX Extension Configuration Parameters->Specific Time135
  - Table 42: FXS Extension Configuration Parameters->Basic Settings135
  - Table 43: FXS Extension Configuration Parameters->Media136
  - Table 44: FXS Extension Configuration Parameters->Features137
- Batch Add Extensions140
  - Batch Add SIP Extensions140
  - Table 45: FXS Extension Configuration Parameters->Specific Time140
  - Table 46: Batch Add SIP Extension Parameters140
  - Batch Add IAX Extensions143
  - Table 47: Batch Add IAX Extension Parameters143
- Search and Edit Extension145
- Figure 95: Manage Extensions145
- Export Extensions146
- Import Extensions146
- Figure 96: Export Extensions146
- Table 48: SIP Extensions Imported File Example147
- Figure 97: Import Extensions147
- Figure 98: Import File147
- Table 49: IAX Extensions Imported File Example150
- Table 50: FXS Extensions Imported File Example152
- Email to User154
- Figure 99: Import Error154
- Figure 100: Auto Record Empty154
- Figure 101: Email to User - Prompt Information155
- Figure 102: Account Registration Information and QR Code155
- Figure 103: LDAP Client Information and QR Code156
- Multiple Registrations Per Extension157
- Figure 104: Multiple Registrations Per Extension157
- Figure 105: Extension - Concurrent Registration157
- SMS Message Support158
- Figure 106: SMS Message Support158
Trunks159
- Analog Trunks159
- VOIP Trunks165
Sla Station178
- Create/Edit SLA Station178
- Table 59: SLA Station Configuration Parameters178
- Figure 113: SLA Station178
- Sample Configuration179
- Figure 114: Enable SLA Mode for Analog Trunk179
- Figure 115: Analog Trunk with SLA Mode Enabled179
- Figure 116: SLA Example - SLA Station180
- Figure 117: SLA Example - MPK Configuration180
Call Routes181
- Outbound Routes181
  - Table 60: Outbound Route Configuration Parameters181
  - Outbound Blacklist183
- Inbound Routes184
Conference Bridge191
- Conference Bridge Configurations191
- Table 62: Conference Bridge Configuration Parameters191
- Table 63: Conference Settings192
- Join a Conference Call193
- Invite Other Parties to Join Conference193
- Figure 123: Conference193
- During the Conference194
- Figure 124: Conference Invitation from Web GUI194
- Table 64: Conference Caller IVR Menu195
- Record Conference196
- Figure 125: Conference Recording196
Conference Schedule197
- Conference Schedule Configuration197
- Table 65: Conference Schedule Parameters197
- Figure 126: Conference Schedule199
Ivr201
- Configure IVR201
- Table 66: IVR Configuration Parameters201
- Black/White List in IVR203
- Figure 127: Black/White List203
- Create Custom Prompt204
- Figure 128: Click on Prompt to Create IVR Prompt204
Language Settings for Voice Prompt205
- Download and Install Voice Prompt Package205
- Figure 129: Language Settings for Voice Prompt205
- Figure 130: Voice Prompt Package List206
- Figure 131: New Voice Prompt Language Added206
- Customize Specific Prompt207
- Figure 132: Upload Single Voice Prompt for Entire Language Pack207
Voicemail208
- Configure Voicemail208
- Table 67: Voicemail Settings208
- Access Voicemail209
- Table 68: Voicemail IVR Menu209
- Voicemail Email Settings210
- Table 69: Voicemail Email Settings210
- Configure Voicemail Group211
- Figure 133: Voicemail Email Settings211
- Table 70: Voicemail Group Settings212
- Figure 134: Voicemail Group212
Ring Group213
- Configure Ring Group213
- Table 71: Ring Group Parameters213
- Figure 135: Ring Group213
- Remote Extension in Ring Group215
- Figure 136: Ring Group Configuration215
- Figure 137: Sync LDAP Server Option216
- Figure 138: Manually Sync LDAP Server216
- Figure 139: Ring Group Remote Extension217
Paging and Intercom Group218
- Configure Paging/Intercom Group218
- Table 72: Paging/Intercom Group Configuration Parameters218
- Figure 140: Paging/Intercom Group218
- Figure 141: Page/Intercom Group Settings219
Call Queue220
- Configure Call Queue220
- Table 73: Call Queue Configuration Parameters220
- Figure 142: Call Queue220
- Figure 143: Agent Login Settings223
Extension Groups224
- Configure Extension Groups224
- Using Extension Groups224
- Figure 144: Edit Extension Group224
- Figure 145: Select Extension Group in Outbound Route225
Pickup Groups226
- Configure Pickup Groups226
- Configure Pickup Feature Code226
- Figure 146: Edit Pickup Group226
- Figure 147: Edit Pickup Feature Code227
Music on Hold228
- Figure 148: Music on Hold Default Class228
- Figure 149: Play Custom Prompt229
- Figure 150: Information Prompt230
- Figure 151: Record Custom Prompt230
Fax/T.38231
- Configure Fax/T.38231
- Table 74: FAX/T.38 Settings231
- Sample Configuration to Receive Fax from PSTN Line232
- Figure 152: Configure Analog Trunk Without Fax Detection233
- Figure 153: Configure Extension for Fax Machine: FXS Extension233
- Figure 154: Configure Extension for Fax Machine: Analog Settings234
- Figure 155: Configure Inbound Rule for Fax234
- Sample Configuration for Fax-To-Email235
- Figure 156: Create Fax Extension235
- Figure 157: Inbound Route to Fax Extension236
Asterisk Manager Interface (Restricted Access)237
Busy Camp-On238
Follow Me239
- Figure 158: Create Follow Me239
- Figure 159: Edit Follow Me239
- Table 75: Follow Me Settings240
- Table 76: Follow Me Options241
Speed Dial242
- Figure 160: Configure Speed Dial242
- Figure 161: Speed Dial Destinations242
Disa243
- Table 77: DISA Settings243
- Figure 162: Create New DISA243
Callback Feature245
- Table 78: Callback Configuration Parameters245
Blf and Event List247
- Blf247
- Event List247
- Table 79: Event List Settings247
- Figure 163: Create New Event List248
Dial by Name250
- Dial by Name Configuration250
- Figure 164: Create Dial by Name Group250
- Figure 165: Configure Extension First Name and Last Name251
- Figure 166: Dial by Name Group in IVR Key Pressing Events252
- Figure 167: Dial by Name Group in Inbound Rule253
Wakeup Service254
- Wakeup Service Using Admin Login254
- Table 80: Wakeup Service254
- Figure 168: Create New Wakeup Service254
- Wakeup Service from User Portal255
- Wakeup Service Using Feature Code255
Active Calls and Monitor256
- Active Calls Status256
- Figure 169: Status->PBX Status->Active Calls - Ringing256
- Figure 170: Status->PBX Status->Active Calls - Call Established256
- Hang up Active Calls257
- Call Monitor257
- Figure 171: Configure to Monitor an Active Call257
Call Features259
- Feature Codes259
- Table 81: UCM6200 Feature Codes259
- Figure 172: Enable/Disable Feature Codes263
- Call Recording264
- Call Park264
- Enable Spy265
Internal Options266
- Internal Options/General266
- Table 82: Internal Options/General266
- Internal Options/Custom Prompt268
- Internal Options/Jitter Buffer270
- Internal Options/Rtp Settings270
- Table 83: Internal Options/Jitter Buffer270
- Table 84: Internal Options/Rtp Settings270
- Internal Options/Payload271
- Internal Options/Pin Groups271
- Table 85: Internal Options/Payload271
- Table 86: Internal Options/Pin Group272
- Figure 178: Create New PIN Group272
- Figure 179: PIN Members272
- Figure 180: Outbound PIN273
- Figure 181: CDR Record273
Iax Settings274
- IAX Settings/General274
- IAX Settings/Registration274
- Table 87: IAX Settings/General274
- Table 88: IAX Settings/Registration274
- IAX Settings/Static Defense275
- Table 89: IAX Settings/Static Defense275
Sip Settings276
- SIP Settings/General276
- SIP Settings/Misc276
- Table 90: SIP Settings/General276
- Table 91: SIP Settings/Misc276
- SIP Settings/Session Timer277
- SIP Settings/Tcp and TLS277
- Table 92: SIP Settings/Session Timer277
- Table 93: SIP Settings/Tcp and TLS277
- SIP Settings/Nat278
- SIP Settings/Tos278
- Table 94: SIP Settings/Nat278
- Table 95: SIP Settings/Tos278
Ports Config281
- Table 96: Internal Options/Ports Config281
- Figure 182: FXS Ports Signaling Preference281
- Figure 183: FXO Ports ACIM Settings281
Value-Added Features283
- FAX Sending283
- Announcements Center283
Pms287
- Basic Settings287
- Table 99: PMS Supported Features287
- Room Status288
- Table 100: PMS Basic Settings288
- Figure 189: Create New Room288
- Wake up Service289
- Figure 190: Room Status289
- Figure 191: Add Batch Rooms289
- Table 101: PMS Wake up Service290
- Figure 192: Create New Wake up Service290
- Figure 193: Wakeup Call Executed290
- Mini Bar291
- Table 102: Create New Mini Bar291
- Figure 194: Create New Mini Bar291
- Table 103: Create New Maid292
- Figure 195: Create New Maid292
- Figure 196: Create New Consumer Goods292
- Figure 197: Mini Bar293
Crm294
- Sugarcrm294
- Table 104: Sugarcrm Settings294
- Figure 198: Sugarcrm Basic Settings294
- Salesforce CRM295
- Figure 199: CRM User Settings295
- Table 105: Salesforce Settings296
- Figure 200: Salesforce Basic Settings296
- Figure 201: Salesforce User Settings297
Status and Reporting298
- PBX Status298
- System Status304
- System Events307
- Cdr311
Upgrading and Maintenance321
- Upgrading321
- Backup324
- Cleaner328
- Reset and Reboot331
- Syslog331
- Figure 241: Reset and Reboot331
- Troubleshooting332
- Remote Access336
Experiencing the Ucm6200 Series Ip Pbx338

Grandstream Networks UCM6200 - Page 258

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