POTENTIAL OPERATING ISSUES
Part. No. 2400M2501_6 Touchpoint Pro
156 Technical Handbook
Operation failed; response result
failure
Internal
communication error
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press
the Accept and Reset buttons together for 10 s,
which will restart the COB.
3. If the error has not cleared, if possible cycle
the power to the system.
4. If the problem persists, please contact your
local service representative.
Operation failed; response
timeout
Operation failed; CRC error
Operation failed; session
expired
A user login will time
out after 20 minutes
of inactivity
The system will automatically request a new
login
CCB-COB communication
failed.
Operation failed; CCB is not
responding.
Channel cannot be
commissioned; no free Channel
ID available.
Each TPPR system is
limited to 64 input and
128 output channels
maximum
Contact your local representative if you want to
discuss any requirements above this limit.
Operation failed; invalid
command code received from
CCB.
Module cannot be
commissioned. You have
exceeded the maximum number
of 48 I/O modules. Use the
Remove Module or Replace
Module function in the System
Configuration.
Each TPPR system is
limited to 16 Input
plus 32 Output
Modules maximum
Contact your local representative if you want to
discuss any requirements above this limit.
Restore operation failed -
backup file could not be found
An error occurred
during configuration
restore
1. Check that you have specified the correct
memory device, SD or USB.
2. Check that the correct file is being used for
the restore operation, and is saved as \Hard
Disk\TPPR Configuration\
TPPR_Config_<SystemID>_<nnn>.bin, where
nnn is 001 to 999
3. Retry the operation.
4. On the front panel, press the Accept and
Reset buttons together for 10 s, which will
restart the COB.
5. Retry the operation.
Operation cannot be performed -
please insert SD Card!
1. Check that the SD Card has enough free
memory available for the operation.
2. Check that it is correctly inserted in the
socket.
3. Retry the operation.