POTENTIAL OPERATING ISSUES 
Part. No. 2400M2501_6    Touchpoint Pro 
  156  Technical Handbook 
Operation failed; response result 
failure  
Internal 
communication error  
1. Please retry the operation.  
2. If still unsuccessful, on the front panel, press 
the Accept and Reset buttons together for 10 s, 
which will restart the COB.  
3. If the error has not cleared, if possible cycle 
the power to the system.  
4. If the problem persists, please contact your 
local service representative.  
Operation failed; response 
timeout  
Operation failed; CRC error  
Operation failed; session 
expired  
A user login will time 
out after 20 minutes 
of inactivity  
The system will automatically request a new 
login  
CCB-COB communication 
failed. 
Operation failed; CCB is not 
responding. 
Channel cannot be 
commissioned; no free Channel 
ID available. 
Each TPPR system is 
limited to 64 input and 
128 output channels 
maximum 
Contact your local representative if you want to 
discuss any requirements above this limit. 
Operation failed; invalid 
command code received from 
CCB. 
Module cannot be 
commissioned. You have 
exceeded the maximum number 
of 48 I/O modules. Use the 
Remove Module or Replace 
Module function in the System 
Configuration. 
Each TPPR system is 
limited to 16 Input 
plus 32 Output 
Modules maximum 
Contact your local representative if you want to 
discuss any requirements above this limit. 
Restore operation failed - 
backup file could not be found  
An error occurred 
during configuration 
restore  
1. Check that you have specified the correct 
memory device, SD or USB. 
2. Check that the correct file is being used for 
the restore operation, and is saved as \Hard 
Disk\TPPR Configuration\ 
TPPR_Config_<SystemID>_<nnn>.bin, where 
nnn is 001 to 999 
3. Retry the operation. 
4. On the front panel, press the Accept and 
Reset buttons together for 10 s, which will 
restart the COB.  
5. Retry the operation. 
Operation cannot be performed - 
please insert SD Card!  
1. Check that the SD Card has enough free 
memory available for the operation.  
2. Check that it is correctly inserted in the 
socket.  
3. Retry the operation.