HELP AND TRAINING
Part. No. 2400M2501_6 Touchpoint Pro
163 Technical Handbook
20 Further Assistance and Training
It is not always possible or desirable to include all of the possible technical or Help issues in a freely available document so
Honeywell has a team of dedicated technical specialists on call to handle technical support or general help issues that are
not covered in this guide, and who can help you to organise User or Field Service Engineer training if required.
For further assistance, contact Honeywell Analytics technical support (see back page).
Please have the following information to hand:
A description of the problem, including the error code and any steps you have taken to resolve it.
The serial number of the TPPR system.
CCB firmware version.
COB firmware version.
Local UI version.
Webserver version.
Modbus version (if applicable).
You can find the information above by selecting Tool Box>Help>About.
Note: In addition to basic and advanced TPPR training, Honeywell training can include the installation and testing of
Honeywell sensors and detectors.