Action Yes No
Step 4
Replace the current controller board assembly with the original controller
board assembly. Go to “Controller board removal” on page 164.
Does the problem continue?
Go to step 6. The problem is solved.
Step 5
Replace the original control panel assembly with a new and not previously
installed control panel assembly.
Does the error continue?
Contact the next level
of support.
The problem is solved.
Step 6
Replace the original control panel assembly with a new and not previously
installed control panel door assembly.
Does the error continue?
Contact the next level
of support.
The problem is solved.
Input option errors
3xx error messages
Error code Description Action
321.51 Motor 1 (Pick/Lift) motor no first encoder Go to “Option tray pick/lift motor service check” on
page 96.
321.52 Motor 1 (Pick/Lift) motor stop error
321.53 Motor 1 (Pick/Lift) PWM underflow (motor
overspeed)
322.54 Motor 2 (Separator/Passthru) motor no first encoder Go to “Option tray separator/passthrough motor
service check” on page 97.
322.55 Motor 2 (Separator/Passthru) motor stop error
322.56 Motor 2 (Separator/Passthru) PWM underflow
(motor overspeed)
324.57 Motor 3 motor no first encoder Go to “Option tray ACM motor service check” on
page 98.
324.58 Motor 3 motor stop error
324.59 Motor 3 PWM underflow (motor overspeed)
325.60 Hardware error—Board ID unknown Go to “Option tray controller card service check” on
page 98.
325.61 Hardware error—Option type unknown
325.62 Hardware error—Product ID unknown
325.63 Hardware error—Sensors are not plugged on the
board.
4514-420, -430
Diagnostic information
95
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