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Registration and Tech Support ................................................................................................................................................ 290
Register TriCaster? .............................................................................................................................................................. 290
Access Technical Support? .................................................................................................................................................. 291
Find TriCaster’s hardware/firmware revision numbers? .................................................................................................... 291
Miscellaneous .......................................................................................................................................................................... 291
Access System Administration Features .............................................................................................................................. 291
Return to TriCaster from Administrator Mode ................................................................................................................... 291
More Questions and Answers .................................................................................................................................................. 291
Can I do anything to improve latency/audio sync? ............................................................................................................. 291
Supplement: Why does latency seem higher for certain video formats (i.e. 24p)?
Why is my power supply beeping? ...................................................................................................................................... 292
Supplement: Where can I obtain replacement or spare Power Supply modules?
Why do some thumbnail icons look wrong? ....................................................................................................................... 292
A.1 CONNECTIONS
A.1.1 CONNECT CAMERAS?
1. Connect video sources to the appropriately labeled BNC input connectors on TriCaster’s backplate
according to your camera’s video output connection type (see Section 3.4).
(Because of the ‘busy’ nature of the backplate, you may find the BNC removal tool provided with
TriCaster helpful for this purpose).
2. Open a TriCaster session (or create a new one) from the Home Page of the Startup Screen.
3. Click the Live icon on the Session Page of the Startup Screen, and press Enter (or click the Start Live
Production link).
4. Roll the mouse pointer over the monitor for the camera you want to set up, and click the Configure
(gear) button that appears in its titlebar.
5. Choose an appropriate Connection Type for your camera in the Input Settings tab (see Section 0).
A.1.2 CONNECT FILL + ALPHA SOURCES?
1. Connect the Fill (color) source to an odd-numbered video input.
2. Connect the Alpha channel source to the adjacent (higher) even-numbered video input.
3. Open a TriCaster session (or create a new one) from the Home Page of the Startup Screen.
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