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6. http://www.newtek.com/faq/index.php?contact=service
7. Enter the Registration Code provided into the Registration dialog at Step 3
(Please see Section 3.2 for more detail. Also, note that it’s always good to check for updates after
registration.)
A.6.2 CONTACT CUSTOMER SUPPORT?
Visit the NewTek Website to find the latest support information for your NewTek products, including FAQs
and documentation, along with the Customer Support Department’s hours of operation and contact details.
A.6.3 FIND TRICASTER’S HARDWARE/FIRMWARE REVISION NUMBERS?
Click the Help icon in the Startup Screen’s Home Page, and select About TriCaster. This opens an information
panel listing version numbers (at the bottom).
A.7 MISCELLANEOUS
A.7.1 ACCESS SYSTEM ADMINISTRATION FEATURES?
1. Exit the Live Desktop, and navigate to the Home page in Startup.
2. Click the Shutdown icon, and then click the Administrator Mode link.
A.7.2 RETURN TO TRICASTER FROM ADMINISTRATOR MODE
Click the Return to TriCaster link in the Administrator Mode screen to return to the TriCaster Startup Screen.
A.8 MORE QUESTIONS AND ANSWERS
A.8.1 CAN I DO ANYTHING TO IMPROVE LATENCY/AUDIO SYNC?
Latency might be defined as the ‘transit time’ for I/v stream. Each device in the video chain introduces some
limited (transmission) delay.
TriCaster’s latency is very minimal (as little as 1 frame), but you can take measures to keep it to a minimum
– first and foremost, by genlocking your video devices – see Section 8.2.3. For genlocked sources, consider
disabling TriCaster’s Frame Sync – see Section 8.1.1.
In a seemingly related matter, note that audio and video passing through TriCaster are always synchronized.
However, aspects of the physical design for IMAG (video projection) installations can make mimic a sync
issue for viewers at some locations in the auditorium. These issues are discussed in detail in Section B.3,
IMAG and Latency.
SUPPLEMENTARY QUESTION:
Q: Why does latency seem higher for certain video formats (i.e. 24p, 25p, or 30p)?
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