Troubleshooting
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Dots and horizontal streaks appear in the paper feeding direction
periodically
Cause Solution Reference
If dots or streaks of a specific color
appear at intervals of about 75
mm, the green tube of the image
drum is scratched or dirty.
Please replace the image drum.
Replacing the
image
If dots or streaks of various colors
appear at intervals of about 94
mm, the fuser unit is scratched or
Replace the fuser unit.
Replacing the
fuser
If the intervals are about 38 mm,
parts inside the belt unit are
Replace the belt unit.
Replacing the
If the intervals are about 34 mm or
43 mm, parts in the image drum
Please replace the image drum.
Replacing the
image
If the intervals are about 30 mm,
there are foreign objects in the
Open and close the front cover and print again.
If the problem persists, replace the image drum.
Replacing the
image
If the intervals are about 31 mm,
the resist roller is dirty.
Open the front cover and wipe the resist roller with soft
tissue paper.
Cleaning the
resist
The image drum has been
exposed to light.
Install the image drum back to the printer, and leave the
printer idle for a few hours. If the problem persists, replace
Replacing the
image
Dirt has deposited on the paper
transfer path.
Test print a few pages.
Printing the
menu map
(configuration)(
White area is lightly stained
Static electricity occurs to the
Use the paper stored at appropriate temperature and
Storing
Thick paper is used. Use thinner paper.
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