Oki C650 - Troubleshooting for the Paper

Troubleshooting
- 377 -
Symptom
Cause
Solution
Reference
The power turns off
automatically.
If this machine has not
been used for a
certain period of time
(whose factory default
setting is 4 hours), the
power will turn off
automatically. This
function is called Auto
Power Off.
Press the scroll buttons on the operator panel
to select [Admin Setup] - [Power Setup] - [Auto
Power Off] - [Disable].
Turning off the
power
automatically
(Auto Power
Off)(P.99)
The web page does
not open.
[Web] is set to
[Disable] in the menu
of this machine.
Press the scroll buttons on the operator panel
to select [Enable] in [Admin Setup] - [Network
Setup] - [General Setup] - [Web].
-
The IP address is
incorrect.
Check the IP address of this machine and
correct it if needed.
Printing the
menu map
(configuration)(
P.86)
The LAN cable is
disconnected.
Check connection of the LAN cable. Connecting the
LAN
cable(P.36)
Troubleshooting for the paper
 Please check the following explanation and "FAQ" on your smartphone app and the OKI Data website.
 If the problem persists, contact your dealer.
Symptom Cause Solution Reference
 Paper jams occur
frequently.
 Multiple sheets of
paper are pulled
in
simultaneously.
 The paper is
pulled in an
inclined direction.
This machine is tilted.
Install it on a stable and flat surface.
-
The paper is either too
thin or too thick.
The paper is either too thin or too thick. Use
the paper applicable to this machine.
Applicable
paper(P.72)
The paper is moist or
charged with static
electricity.
Use the paper stored at appropriate
temperature and humidity.
Storing
paper(P.83)
The paper is wrinkled,
folded or curled.
Use the paper applicable to this machine.
Straighten the paper if it is curled.
Applicable
paper(P.72)
The paper has had its
reverse side printed.
Already printed paper cannot be printed again
from Tray 1/2/3/4.
Print from the MP tray.
-
The paper is not
aligned yet.
Shuffle the paper well, and load the paper with
the top, bottom, left and right aligned.
Loading
paper(P.72)
Load only one sheet of
paper.
Load multiple sheets of paper. -
Additional paper is
loaded in the tray
while the existing
paper is kept as it is.
Remove the existing paper in the tray, and load
the paper again together with the new one with
the top, bottom, left and right aligned.
Loading
paper(P.72)
The paper is not
loaded straight.
Align the paper with the paper guide and paper
stopper of Tray 1/2/3/4.
Align the paper with the manual feeder guide of
the MP tray.
Loading
paper(P.72)
The envelope is
loaded in a wrong
orientation.
Load the envelope again correctly. Loading
paper(P.72)
Envelopes are sticked
together.
Shuffle the envelopes well, or stack them one
by one.
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