Troubleshooting
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Troubleshooting for this machine and paper
Troubleshooting for the machine
Please check the following explanation and "FAQ" on your smartphone app and the OKI Data website.
If the problem persists, contact your dealer.
Nothing is displayed
even after the power is
turned on.
The power cord is
Firmly insert the power cord. -
There is a power
Check the power transmission status to the
-
It does not work. The power cord is not
Firmly insert the power cord. -
The power is not
Please turn the power on.
Turning the
The power was turned
off by the Auto Power
Off function.
Please turn the power on. Or, disable the auto
power off function.
Turning off the
power
automatically
(Auto Power
This machine is
Press and hold the power switch for more than
5 seconds to force a shutdown.
-
The LED lamp of the
power switch is
flashing rapidly at
intervals of approx. 0.3
seconds.
This machine is
broken.
Please remove the power cord immediately
and contact your dealer.
-
The output tray does
not close.
The belt unit is not
Install the belt unit again.
Replacing the
The image drum
basket is not inserted
Insert the image drum basket to the end.
Replacing the
image
The front cover does
not close. (The L1
The image drum is not
installed.
Insert the image drum by pulling the L2 lever
and opening the output tray.
Replacing the
image
The error is not
cleared even after the
toner or drum is
replaced.
The replaced
consumables are not
correct.
Check the name and color of the consumables
that must be replaced by the error message on
the display. Replace the corresponding
Error message
Replacing the
black(K) toner
cartridge and
the waste toner
Replacing the
toner cartridge
The toner cartridge is
not installed properly.
Check that the toner cartridge is installed
firmly.