Polycom, Inc. 213
Maintenance Tasks
When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other
tasks your administrator may ask you to perform. This section shows you how to perform the following
maintenance tasks:
● Investigate Phone Warnings
● Restart the Phone
● Update the Phone Configuration
● Test Phone Hardware
● Clean the Touchscreen
● View Software Details
● Update the Phone Software
● Update Your Lync Phone Software
Investigate Phone Warnings
When your phone is unable to perform certain tasks, a Warning icon is displayed in the status bar. The
warning icon lets you know that your phone has one or more important issues. You can view details about
the issues from the Warnings screen. If you have a VVX 600, the icon has a counter indicating the number
of warning messages you have, and you can tap the icon to view the messages.
To view a detailed list of phone issues:
» Navigate to Settings > Status > Diagnostics > Warnings.
On VVX 1500 phones, navigate to Menu > Status > Diagnostics > Warnings.
The Warnings screen is displayed listing any phone issues.
Remove Warnings
After you view the phone warnings, you can temporarily remove the Warning icon from the status bar.
However, the warning still displays in the Warnings list until the issue is fixed. The Warning icon is displayed
each time your phone has a warning that you haven’t viewed.
To temporarily remove warnings:
» In the Warnings screen, select Clear Icon to remove the Warning icon from the status bar.
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