Polycom VVX Business Media Phones User Guide
Polycom, Inc. 221
Headset Issues
This section includes solutions to troubleshooting issues when using a headset with your VVX phone.
Troubleshoot Audio and Echo Issues
In some cases when you are using your headset, your contacts may experience audio or echo issues, such
as feedback of your voice or of their own voice, during the call. If your contacts hear an echo during a call
when using your headset, you need to enable echo cancellation on your phone.
To enable echo cancellation on your phone:
1 Navigate to Settings > Basic > Preferences > Headset > Echo Cancellation.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Echo
Cancellation.
2 Select Enabled.
Bluetooth Headset Issues
If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to
common problems.
Recording Issues
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Common Bluetooth Headset Issues and Solutions
Issue Corrective Action
The Bluetooth settings do not display on my phone Do one of the following:
• Check with your system administrator to see if the
Bluetooth feature is enabled on your phone.
• Make sure the Bluetooth Radio setting is on. See
Enable Bluetooth and Connect a Headset.
My headset doesn’t pair automatically. If your headset is an older model, you may need to
enter a password before the headset can pair with your
phone. Refer to your headset documentation for more
information.
Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording canceled”
is displayed when I pressed Start.
Check that there is sufficient space on the USB flash
drive.
To Next Page
Loading...
