Polycom VVX Business Media Phones User Guide
Polycom, Inc. 94
Viewing Call Status on the Boss’s Line
A boss and delegate can both view the status of any call on the other’s phone. Bosses can see when a
delegate answers or holds a call, which delegate answered the call, and the call information of the caller.
Delegates can see when a boss is in an active call or has placed a call on hold. Bosses and delegates can
also resume calls held on the other’s line.
When there is an active call on the boss’s line, for VVX 500 and 600 phones, a solid red bar is displayed on
the boss’s line key on the boss and delegates’ phones. For 201, VVX 300/310, and 400/410 phones, a
steady red LED light on the boss’s line key indicates there is an active call on the boss’s line.
The next figure displays a call on the boss’s line on a VVX 500 phone.
Call on the boss's line on a VVX 500 phone
View Held Calls
Bosses and delegates can both view held calls on the boss’s line. A flashing red bar or LED light indicates
that a call is on hold on a boss’s line.
To view held calls on a boss’s line on the delegate’s phone:
» Press and hold the boss’s line key.
All held calls display, as shown next on the VVX 400.
Resume Held Calls
Any assigned delegate can resume held calls on the boss’s line.
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