Polycom VVX Business Media Phones User Guide
Polycom, Inc. 214
Restart the Phone
Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in
troubleshooting.
To restart the phone:
1 Navigate to Settings > Basic > Restart Phone.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Restart Phone.
A confirmation message is displayed.
2 Select Yes.
The restart process begins, and the process ends when the Home screen is displayed.
Update the Phone Configuration
Your system administrator may ask you to update your phone configuration, which you can do without
restarting your phone.
To update your phone’s configuration:
1 Navigate to Settings > Basic > Update Configuration.
On VVX 1500 phones, navigate to Menu > Settings > Basic > Update Configuration.
A confirmation message is displayed.
2 Select Yes.
The configuration is updated. Your phone may restart, depending on the phone settings that have
changed.
Test Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware.
You can test your phone’s microphones, speaker, handset, third-party headset (if connected), keypad
mappings, touchscreen, and LEDs. See your system administrator for instructions on how to perform these
tests.
To test your phone hardware:
1 Navigate to Settings > Status > Diagnostics > Test Hardware.
On VVX 1500 phones, navigate to Menu > Status > Diagnostics > Test Hardware.
Caution: Restarting your phone
Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you
may be able to restore normal operation without restarting the phone. In addition, your administrator
may want to troubleshoot your phone before you restart it.
If you need to update your phone's configuration, don't restart your phone. Instead, see the section
Update the Phone Configuration.
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