Polycom VVX Business Media Phones User Guide
Polycom, Inc. 219
Application Issues
This section includes solutions to troubleshooting issues for applications on your phone.
Troubleshoot Calendar Issues
When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders,
it is possible that your phone is not connected to the Microsoft Exchange Server.
To reconnect to the server and use the Calendar feature again:
1 Navigate to Settings > Features > Calendar.
2 From the Calendar screen, select Connect.
Login Issues
If your phone has incorrect login credentials, or if you need to re-submit Login Credentials, one of the
following messages or icons display on your phone:
● The message “Login Credentials have failed. Please update them if the information is correct” is
displayed on the screen.
● A red lock icon is displayed under the time in the status bar.
● The message “Invalid login credentials” scrolls under the time in the status bar.
● The Calendar icon that displays on the Home screen is not available.
See the section Log Into and Lock Your Phone for more information on entering your login credentials or
contact your system administrator.
GENBAND Address Book Issues
This section includes solutions to troubleshooting issues with GENBAND on your phone.
View the Status of the Personal Address Book
If you are having issues accessing the Global Address Book (GAB), you can view the status of the GAB in
the Status menu on your phone and contact your system administrator for further troubleshooting help.
To view the status of the Global Address Book:
» On your phone, navigate to Settings > Status > Global Address Book.
On VVX 1500 phones, navigate to Menu > Status > Global Address Book.
The status information and the server URL for the GAB is displayed.
View the Status of the Personal Address Book
You can view the status of the Personal Address Book on your phone to determine any issues with the PAB.
Contact your system administrator for further troubleshooting help.
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