Polycom VVX Business Media Phones User Guide
Polycom, Inc. 220
To view the status of the Personal Address Book:
» Navigate to Settings > Status > Contact Directory.
On VVX 1500 phones, navigate to Menu > Status > Contact Directory.
The following information is displayed:
Status
Server Control Method
Server URL
Registration Index and User ID
Polycom Desktop Connector Issues
If you encounter any issues using the Polycom Desktop Connector, see the following table for possible
solutions to common problems.
Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a
connection.
Verify the Polycom Desktop Connector settings on your
phone. You may need to reboot your phone or press the
Reconnect soft key.
I can’t enter information in a phone field using my
computer keyboard.
Check to see if the phone field has a flashing cursor.
You can use PDC only to enter information in a phone
field if the field has a flashing cursor.
I can’t place a call. If you’re using PDC, you can’t place a call using the
New Call soft key. To place a call, enter the phone
number and select the Dial soft key or tap the Dial icon
.
I want to change the phone that is connected to the
Polycom Desktop Connector.
Follow the instructions described in the section Disable
the Polycom Desktop Connector and disable the
Polycom Desktop Connector, which is already
connected to your computer and is in active state on
your phone.
Setup and enable the phone you want to connect to
Polycom Desktop Connector. Once your computer
receives an initial communication from the newly
configured phone, it asks you to confirm the connection
by displaying the message “You were controlling
<MACaddress1> with your computer. Do you want to
change to controlling <MACaddress2>?” Click OK.
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