Why I cannot change the file name on Ricoh Interactive Whiteboard Type 2 Controller?
If you cannot change the file name on your Ricoh device, it may be because all suffixes from 1 to 100 are already in use. Delete files with unnecessary suffixes, specify a different file name, or change the save location.
Why cannot connect to Public Address Book Server on Ricoh Controller?
If you are having trouble connecting to the Public Address Book Server on your Ricoh device, the network settings or the settings for the public address book may be incorrect. Check both sets of settings. If a username and password are required for the public address book server, enter them in the Network Settings.
How to solve 'Cannot use the host name because the DNS server is not set' on Ricoh Controller?
If you cannot use the host name on your Ricoh device because the DNS server is not set, configure the DNS server in the Network Settings of Administrator Settings.
What causes a communication timeout on Ricoh Interactive Whiteboard Type 2 Controller?
If a communication timeout occurs with your Ricoh device, ensure the network cable is properly connected and not broken. Also, check the network bandwidth or radio reception, especially for Remote Viewer. Verify the Network Settings in Administrator Settings, ensuring the IP address is correctly set.
Why Ricoh Interactive Whiteboard Type 2 says: 'Cannot access the USB memory'?
If you cannot access the USB memory on your Ricoh device, check the status of the USB flash memory device, and then try to save the data again. Access to the USB flash memory device may be restricted, the device may be corrupted, or it may have been disconnected or corrupted during access.
What to do if Ricoh Interactive Whiteboard Type 2 Controller cannot save temporarily saved files?
If you cannot save temporarily saved files on your Ricoh device due to insufficient free space in the temporary save folder, ask your administrator to delete unnecessary files that are temporarily saved from the administrator settings.
General| Model | Type 2 |
|---|---|
| Category | Controller |
| Compatibility | Ricoh Interactive Whiteboards |
| Power Supply | AC Adapter |
| Connectivity | USB, Bluetooth |
| Function | Control and interact with Ricoh Interactive Whiteboards |
Details on setting and requirements for the administrator password.
Explanation of symbols used in the manual for clarity.
Overview of features like using whiteboard, operating pages, saving, printing, and importing.
Connecting to video conferences, remote sharing, viewing, and file uploads.
Managing user authentication and controlling via Crestron system.
Explanation of the Draw and Share Screen icons on the Welcome Screen.
Details on Information Display Area and Main Operation Panel.
Icons used on the main operation panel for various functions.
Covers input, delete, select, move, cut/copy/paste, and marker operations.
Introduction to fundamental operations using pen, fingers, or palm.
Details on operating the whiteboard with different input methods.
Specific actions performable with the interactive pen.
Explanation of various writing methods and settings.
Instructions for drawing markers on the screen.
Instructions for writing freehand text or drawing figures.
Instructions for writing characters for automatic text recognition.
Instructions for drawing freehand lines and arrows.
Instructions for selecting and inserting figures or stamps.
Methods for deleting individual strokes using pen bottom or nib.
Procedure for deleting specific parts of a stroke.
Methods for selecting and deleting multiple or all strokes.
How to resize and reposition selected strokes.
How to change display zoom level using touch gestures.
Using the Loupe icon to adjust magnification and move display area.
Procedure for adding new pages to the document.
How to duplicate an existing page.
How to import and add template files as new pages.
Procedure for removing pages from the document.
Method for navigating between pages using touch gestures.
Managing pages via the page list interface.
Procedure for saving the current page.
Options for saving pages to network folders, USB, or cloud.
Procedure for temporary page saving to the machine.
How to import PDF or PowerPoint files for display and annotation.
Procedure for importing files saved temporarily.
Steps to send saved pages via email.
Configuring print settings for Mail to Print function.
Methods for selecting email recipients.
Instructions for printing content from the whiteboard.
Connecting and transferring data using smart devices via QR code.
Lists devices and terminals connectable to the machine.
Procedure for connecting computers or tablets to display screens.
Guide to using RICOH UCS for video conferencing and screen sharing.
Setup and usage of RICOH UCS for video conferencing.
Prerequisites for using the RICOH UCS function, including environment setup.
Procedure for initiating a meeting with a contact.
Handling incoming calls and features available during meetings.
Configuring audio, video, and other settings for meetings.
Summary of tasks possible via the machine's web interface.
Restarting, updating system, and accessing the machine's web page.
Procedure to download files saved temporarily.
How to manage files saved temporarily on the machine.
Steps to access and configure administrator settings via the web page.
How to restart or shut down the machine using its web interface.
Introduction to IWB Remote Desktop Software for remote PC operations.
Guide to installing and starting the software for remote operations.
Procedure to uninstall the software from Windows.
Procedure to uninstall the software from Mac.
Explains sharing screens with multiple devices via network.
Details on how participating whiteboards connect and operate.
Steps to initiate a remote whiteboard session.
Procedure for opening sessions with limited functionality.
Steps to end an active remote whiteboard session.
Information on joining a remote whiteboard session.
Guide to joining a session directly from the whiteboard.
Methods to select or manually enter host whiteboard details.
Guide to accessing a remote session via web browser.
Guide to accessing a remote session using Remote Viewer software.
Procedure to exit a remote whiteboard session.
Information on session lists, options, terminals, and communication status.
Configuring whiteboard display and writing settings.
Accessing settings via desktop and understanding desktop icons.
Accessing and managing general system information.
Accessing and configuring administrator settings.
Setting up wired and wireless network configurations.
Configuring system date, time, and time zone settings.
Setting display language, region, and keyboard preferences.
Adding or deleting remote licenses for whiteboard features.
Setting up SMTP server details for email functionality.
Configuring maximum file size for Mail to Print.
Creating, adding, and exporting remote whiteboard contact lists.
Creating, adding, and exporting email address book entries.
Creating, importing, testing, and exporting shared folder lists.
Importing, exporting, and displaying templates.
Importing, exporting, and deleting custom stamps.
Procedure for collecting dedicated problem analysis and event logs.
Steps to save collected logs to a USB memory device.
Procedure to send collected logs via email.
Methods for updating system firmware via network or USB.
Configuring various system settings like auto restart and display.
Configuring encryption, network security, and access restrictions.
Configuring authentication methods like Active Directory and LDAP.
Uploading and downloading root, client, and server certificates.
Configuring printer addresses and authentication for printing.
Configuring RICOH UCS function and meeting settings.
Adding or deleting Bluetooth devices connected to the machine.
Procedure to optimize the IC card reader driver if it stops responding.
Backing up and restoring device configuration settings.
Synchronizing settings between multiple whiteboards.
Resetting machine settings to factory defaults.
Troubleshooting messages encountered during normal operation.
Resolving error messages that appear when the machine starts.
Troubleshooting issues related to stroke input and manipulation.
Resolving problems with PDF file import and save operations.
Troubleshooting issues related to temporary file saving.
Resolving errors specific to the RICOH UCS function.
Troubleshooting authentication errors with RICOH Streamline NX.
Resolving issues related to incorrect configuration settings.
Troubleshooting problems accessing or interacting with the web page.
Addressing miscellaneous error messages not categorized elsewhere.
Resolving problems when the whiteboard is not operating as expected.
Troubleshooting SSD encryption errors and IWB Remote Desktop issues.
Resolving problems that occur during or after Windows updates.
Overview of anti-virus, Windows Update, and WSUS.
Setting up and using user authentication features.
Connecting and controlling the machine via Crestron system.
Installing and using Remote Viewer for remote whiteboard access.
Adding and operating external applications via the whiteboard.
Guidelines for cleaning the display and other maintenance tasks.
Troubleshooting steps for pen recognition and pairing.
Procedure to disable unused speakers.
How to adjust display brightness, contrast, and other settings.
List of video signal formats supported by machine's input terminals.
Technical specifications for various RICOH Interactive Whiteboard models.
Details on software included and copyright information.
List of registered trademarks and company names.
Summary of features added or changed in system versions.
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