Rohde & Schwarz ESW Series - Page 731

Troubleshooting
R&S
®
ESW
731User Manual 1177.6298.02 ─ 08
To collect the support information
1. Press the [SETUP] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information".
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
<inst_model>_<serial-no>_<date_and_time>.zip
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\ESW\<version>\user\
ESW_*.zip.
To create Windows event log files
1. Select the "Windows Start Button" in the bottom left corner.
2. Type in Event Viewer and select "Enter".
3. Select and expand "Windows Logs" in the "Console Tree".
4. Right-click on each subsection and select "Save All Events As...".
Figure 17-1: Event Viewer
5. Enter a file name and select "Save"
Collect the error information and attach it to an email in which you describe the prob-
lem. Send the email to the customer support address for your region as listed on the
Internet (http://www.customersupport.rohde-schwarz.com).
Collecting Information for Support