SATO SG112-ex - 7 Troubleshooting; When an Error Message Appears

167
SG112-ex Operator Manual
This chapter explains the errors that can occur on the product and the displays for indicating the current
status.
7.1 When an Error Message Appears
When there is an error with the product, the error message appears on the screen.
The error message and the countermeasure message alternate every three seconds.
These screens can be switched using the
/ buttons.
CAUTION
Where parts replacement is concerned, contact your SATO reseller or technical support center to perform
internal inspections and repairs.
Check the cause and countermeasure, and then take appropriate action.
7
Troubleshooting
Error
No. Message LED/Buzzer Cause Countermeasure
01
Machine error
ONLINE: Off
STATUS: Lights red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product.
A defect has occurred in
the product.
Power the product off and
then on again.
Contact your SATO
reseller or technical
support center if the error
cannot be resolved.
02
Flash ROM error
ONLINE: Off
STATUS: Lights red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product.
Flash ROM is not
accessible.
Contact your SATO
reseller or technical
support center to replace
the main (CONT) PCB.
Number of write has been
exceeded.