7 Troubleshooting
180
SG112-ex Operator Manual
7.3
Troubleshooting
Check the items below when the product does not operate correctly.
If the problem cannot be resolved, contact your SATO reseller or technical support center.
WARNING
• Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing
so could cause an electric shock.
• Where parts replacement is concerned, contact your SATO reseller or technical support center to perform
internal inspections and repairs.
7.3.1
No Power/Nothing on the Screen
7.3.2
Cannot Feed the Media
No. What to check Countermeasure
1 Is the power cord fully connected to the AC
outlet?
Connect the power cord to the AC outlet fully.
2 Is the power cord fully connected to the product? Connect the power cord to the AC input terminal
of the product fully.
3 Is the power cord damaged? Replace the power cord.
Contact a SATO reseller or technical support
center for the specific power cord for this
product. Do not use power cords that are not
designed specifically for this product.
4 Is there electricity at the AC outlet that supplies
the power to the product?
Check if there is electricity at the AC outlet.
Connect to another AC outlet.
5 Is the main (CONT) PCB defective? Replace the main (CONT) PCB.
Contact a SATO reseller or technical support
center for replacement.
No. What to check Countermeasure
1 Are the media and ribbon designed for the
product?
Use media and ribbon designed for the product.
2 Are the media and ribbon loaded correctly? Load the media and ribbon correctly.
3 Is the media or ribbon deformed? Use the media or ribbon that is not deformed.
You cannot feed the media or ribbon that is
deformed.
4 Is the media guide set correctly? Adjust the media guide.
5 Is the correct sensor type set? Set the correct sensor type.
6 Is the sensitivity of the sensor set correctly? Contact your SATO reseller or technical support
center to adjust the media sensor level.
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